Customer Service Sales
Resume:
AMY J. KLABUNDE
**** **** **** **** ********* #**4
Las Vegas, Nevada 89128
*************@*****.***
Dear Prospective Employer:
This letter and resume are for your consideration for a position that I believe will fully utilize my professional skills
and personal abilities. I prefer opportunities for growth and advancement based upon team work, individual merit and
capability. My background reflects extensive experience in sales and marketing with a high ratio of closing expertise.
This is coupled with the ability to procure new business through marketing, advertising and promotional campaigns
from start-up to completion. I have also developed the ability to establish and maintain rapport with fellow staff,
clients, and management. These are all combined with proven business knowledge, and a comprehensive education.
My professional background, customer service and client relations expertise, communication and negotiation skills,
and my ability to work with people from all lifestyles, sometimes under difficult circumstances, are benefits I will
bring to your organization. In addition, this experience has given me a solid base and broad understanding of sales,
marketing and business related operations and practices.
You will find me a ambitious, personable, and dedicated individual, with the ability to quickly establish strong
working relationships with individuals of all levels and backgrounds. My positive personality enables me to maintain
effective and efficient performance in a conscientious manner.
In closing, I want to thank you for your time and consideration, and welcome the opportunity to meet with you and
further discuss my qualifications in detail. I look forward to meeting with you at your earliest convenience.
Sincerely,
Amy Klabunde
encl.
AMY J. KLABUNDE
7441 West Lake Mead Boulevard #144
Las Vegas, Nevada 89128
*************@*****.***
PROFESSIONAL OBJECTIVE
To secure a responsible position in which my experience and personal abilities will mutually allow for optimum
growth opportunities.
CAREER PROFILE
• A competent and results-driven professional in business with a strong record of achievement in providing
the necessary sales/marketing, office management and personnel motivation expertise to ensure streamlined
operations, customer satisfaction, and increased profitability.
• Excellent interpersonal communication skills coupled with the ability to establish and maintain rapport with
all levels of personnel, management and clients.
• Proven background at high levels of office management, personnel development and training,
encompassing: leadership, team building, planning, organizing, and problem-solving, all of which realized
significant contributions to bottom-line results.
People Oriented • Service Oriented • Results/Profit Oriented
PROFESSIONAL EXPERIENCE
1/12 – Present VANDYK MORTGAGE CORPORATION
Administrator
• Sucessfully cordinate multiple schedules, and produce accurate work. Provide exceptional professionalism,
prioritizing multiple tasks, work effectivley under stress, meet short deadlines, while taking direction.
• Contious effort to improve operations, decrease turn around times, streamline work process, and work
cooperativly with staff to provide quality service.
11/06 – 11/11 LENNAR HOMES
New Home Sales Consultant
• Demonstrate features in homes located at the Welcome Home Center transport and accompany customers to
home sites and inventory homes. Travel throughout the local community in order to self generate the
majority of sales from realtor business, referrals, and self prospecting.
11/05 – 11/06 KB HOME
Sales Representative
• Attain established sales volume goals. Conduct interviews to all prospects for current/future home sales,
presentations to model visitors. Demonstrate the model homes and the ammenities in the community.
10/03 – 10/05 KELLER WILLIAMS
Realtor - Listings, Buyers agent
• Successfully sell existing residential real estate throughout metropolitan Las Vegas area.
5/02 – 12/03 DESERT VALLEY MORTGAGE
Loan Processor
• Performed a diverse range of responsibilities to include but not limited to: compiling loan documents;
pulling credit reports; ordering appraisals; obtaining employment verifications; picking-up and delivery of
documentation; telephone handling; and customer service.
6/97 – 5/02 REALTY MANAGEMENT INC. / SIGNATURE HOMES LLC
Assistant Resident Administrator - Copper Canyon (435 Units)
• Oversaw productivity and performance of staff of 10, to include payroll function, billing administration,
eviction procedures, event coordinating, and extensive interaction with vendors, resulting in efficient and
smooth flowing business operations.
• Provide excellent customer service, completing applications, move-in and move-outs; leased-out four
properties to 98% occupancy through excellent sales and marketing efforts.
• Promoted throughout duration of employment resulting from job performance excellence, and a proven
track record.
• Awarded “Agent of the Month” (five occasions).
AMY J. KLABUNDE
7441 West Lake Mead Boulevard #144
Las Vegas, Nevada 89128
*************@*****.***
EDUCATION Continuing Education:
• Advanced Concepts- Team Building/Team Player
• Fair Housing / Property Management Seminars
• Property Management License
• Accredited Buyers Representative
• KB Home University 160 hours Sales Training
PERSONAL Mobility: Willing to Travel.
REFERENCES Lanette Freitag, New Home Sales Consultant - 702-***-****
Lacy Lindeman, Real Estate Agent - 702-***-****
Contact this candidate