Customer Service Representative

Location:

Posted:

October 28, 2013

Melissa N. Karpf

Fort Lauderdale, FL 33315

********@*****.***

Experience

Education Specialist, Foot Print to Success Clubhouse, Pompano Beach, FL 10/2010-Present

• Seek out information and resources for education, job development/vocational training, housing, and community

outreach.

• Publish and act as editor of monthly newsletter about member activities and community matters.

• Give presentations about at various community agencies to promote awareness of the organization.

• Provide career coaching to members including, but not limited to, Internet job searching, writing cover letters and

resumes, and practice interviewing.

Customer Service Representative, Broward County Aviation Department, Ft. Lauderdale, FL 3/2008-10/2010

• Trained in customer service to assist passengers with questions regarding directions to particular airlines, gates,

restaurants, Internet services, rental car service, ground transportation, hotels and tourist information.

• Tracked inventory and ordered new supplies when necessary.

Project Director, Beta Research Corporation, Syosset, NY 8/1999-6/2000

• Conducted market research studies, wrote reports, analyzed data, gave presentations and ran focus groups.

• Wrote surveys, supervised clerical staff with survey mail and dealt with publishing.

Teaching Assistant, Arizona State University, Tempe, AZ 8/1996-10/1998

• Employed in Teaching Fellowship position for Social Psychology and Statistics courses.

• Provided individual tutoring, graded assignments, and held office hours.

Research Assistant, Saint Vincent Hospital, Worcester, MA 6/1995-5/1996

• Director of research projects for cancer support group.

• Analyzed questionnaires on coping with cancer and wrote detailed reports of the findings.

Education

Enrolled in Social Psychology Doctoral Program

4.00/4.00

Arizona State University, 1996-1998

Advanced courses in statistics and research methodology

MA degree, Psychology, 1996

3.74/4.00

Connecticut College, New London, CT

Tuition Fellowship

BA degree, Psychology, 1992

3.20/4.00

University of Michigan, Ann Arbor, MI

Honors Program, Sophomore Honors Award