Customer Service Representative
Resume:
Buffy S. Spencer
Martinsville, Virginia 24112
************@*****.***
Objective: Customer Service Representative; Shipping and Receiving; Order Fulfillment
Associate through Data Entry and/or Pick/Pack
Summary of Qualifications:
• Adept at problem-solving, researching, and resolving issues
• Excellent customer service, communication, and computer skills
• Efficient with picking/sortation and packaging skills
• Proficient with multi-tasking – internet navigation – Typing 33 WPM
Work Experience:
Debbie’s Temporary Staffing, Martinsville, Virginia – 7/2013 to 10/2013
• Warehouse Order Fulfillment
Use batch sheet to select and pick items from inventory, assuring with accuracy and select
appropriate shipping products to pack customer items to fulfill client orders.
K-Mart, Martinsville, Virginia – 4/2010 to 8/2010 and 2002 to 2003
• Sales Associate
Select appropriate department items to unpack, sort and display in Men’s, Women’s and
Children’s clothing departments.
Also assisted customer with item questions, locations and selection as needed.
• Customer Service Representative / Switchboard Operator
Answered inbound calls, assisted customers with store inquiries and directed customers to
appropriate department.
Hanes Brands, Martinsville, Virginia – 2007 to 2008
• Warehouse Order Fulfillment
Picked garments according to batch or sorting sheets to prepare, pack and ship to customers.
Also built store displays and shipping boxes, as needed.
Accretive Commerce, Martinsville, Virginia – 2005 to 2006
• Data Entry / Customer Service Representative
Placed customer online orders through use of data entry and inbound calls.
Assisted customers with inquiries and/or complaints about orders, in order to replace, revise or
cancel an order to customer satisfaction.
Bassett-Walker, Martinsville, Virginia – 1992 to 1999
• Warehouse Clerk
Used 10 -key and data entry to input batch sheet order information into computer system, to
assure correct order and delivery of the item quantities.
Ordered and received shortages of items from packing orders
Received order prep tickets and delivered prep/pack orders to warehouse workers.
Education:
National College, Martinsville, Virginia – 2003 to 2006
Certificate – Pharmacy Technician
Certificate – Medical Office Specialist
Martinsville Senior High School, Martinsville, Virginia
High School Diploma
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