Manager Project

Jeffrey Cline ***** Cedar Leaf CT 616-***-****

Cedar Springs, MI 49319 *******.***.*****@*****.***

Army veteran excellent at creating and maintaining an environment that gives the organization the best

chance for success. Hands-on leader with extensive experience, both military and civilian, in the following:

employee relations, facilities management, production, problem identification & resolution, negotiation,

mediation & arbitration and employee training & development.

Skills & Abilities

Leadership

o Ability to instill a clear and positive vision, set expectations and hold everyone

accountable for their actions

o Quick identification and resolution of root problems

o Increase employee engagement by creating a culture where employees love to work

o Organizational development and succession planning

o Genuine concern for the wellbeing of subordinates on and off the job

o Proficient in negotiation, mediation and arbitration techniques and procedures

o Process and Quality Improvement

Management

o Project Management in the areas of construction, capital equipment production, and

economic development

o Maintain profit and loss goals

o Enforce company policies and procedures

o Maintain health and safety standards

o Production scheduling and workforce management

o Value Stream & Current State Mapping (VSM & CSM)

o Shrink reduction/loss Control

o SWOT analysis

o Inventory management

Training

o Inspirational presenter to audience up to 200 attendees

o Ability to creatively engage a group

o Develop and implement subordinate training plan (developmental and corrective action)

o Create training materials based on company development goals

Technology

o Microsoft Office; Word, Excel, PowerPoint, Outlook, Access, SharePoint and Project

o CRM; Sugar, Insightly and Microsoft Dynamics

o Graphic design software Adobe; Acrobat, Photoshop, and Illustrator

o Web-design; Dreamweaver, Joomla, Wordpress, FrontPage and SEO

o Server and computer hardware / software installation and maintenance

Work Experience

Consultant, PlanWell, LLC December 2012 - Present

Effectively lead company through a loss of 90% of all engineering and production personnel

and expertise, allowing the company to avoid bankruptcy and continue to be a leader in its

industry

Developed the quality assurance processes that took the companies quality problems from

30% to less than 5%

Instituted an employee training and development program that allowed for quick and efficient

assimilation of temporary personnel into a productive status

Developed an online Learning Management System

Instituted an Organizational Development plan incorporating leadership training and

succession planning

April 2011 – December 2012

Operations Manager, Task Advisors

Successfully reorganized multiple companies ranging in industries from manufacturing,

technology based, retail, staffing & recruiting, private investigations, energy and financial

based

Specialized with problem identification and resolution, providing the vision and motivation for

efficient organizational change

Increased company efficiencies by developing, implementing and training of CRM,

timekeeping, payroll, accounting, and work-flow management software

Implemented changes to operations, sales, administration and engineering processes which

increased profits and the ability to meet delivery dates for capital equipment

Management of; production, operations, sales, marketing, and information technologies

Branch Manager, Veenstra Reproductions (ARC) February 2010 – April 2011

Managed the transition of Veenstra Reproductions to ARC Grand Rapids by improving

efficiency, reducing expenses by over 40% and eliminating unnecessary expenditures

Increased expectations and accountability throughout the branch as both Production and

Sales Manager

Improved cooperation, coordination, and communication across multiple branches within the

state of Michigan

Project Manager – Staff Sergeant, United States Army February 1998 – October 2012

Lead multiple projects through problem identification, initiation, planning, execution,

monitor/controlling, and exit/closure phases

Planned and implemented U.S. government interagency procedures for national or regional

emergencies where political-economic structures have been incapacitated

Coordinated military resources to support reconstitution or reconstruction activities

Coordinated and managed multicultural negotiations, mediation, and arbitration

Chartered inter-provincial business associations and micro-grant programs to promote

economic development

Established program to train 200 indigenous persons to acquire trade skills required to

rebuild local infrastructure

Assistant Manager, Petco May 2001 – October 2003

Consistently exceeded profit and loss goals within the store

Helped to establish new Petco stores locations by setting up inventory according to

planograms and training new employees

Earned honors as “Team Leader” and “Assistant Manager” resulting in a promotion to “Store

Manager”

Education

Electronic Commerce - Kellogg Community College

Liberal Arts - Kalamazoo Valley Community College

Business Administration - Columbia Southern University (BBA expected 2014)

Additional Training & Certificates

Advanced Leadership / Management Course

Warrior / Small Group Leadership Course

Special Warfare Center / Civil Affairs

Equal Opportunity / Prevention of Sexual Harassment Course

Combat Lifesaver Course

Airborne School

Air Defense Intelligence Course

Honors & Activities

Bronze Star Medal, Combat Action Badge, Army Commendation Medals, Army Achievement

Medals, and Good Conduct Medals

Achieved “Distinguished Honor Graduate” while attending the Advanced Leadership, Civil

Affairs, and Air Defense Intelligence courses

Non-Commissioned Officer of the Year

Volunteer at Grand Rapids Home for Veterans

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