Customer Service Quality

Cynthia Hutchinson

Customer Service Representative

Gonzales, LA

*******.*******@*****.*** - 762-***-****

Cynthia Hutchinson

Dear Human Resource Representative:

I am a student looking for employment opportunities in which I can gain both professional and personal growth.

I am answering your ad because I believe I can offer your company an exceptional mix of abilities, talents,

and enthusiasm. For instance

My double major (Literature/Secondary Education) demonstrates my willingness to assume more than the

typical level of responsibility and to achieve in a constantly changing environment.

Through my coursework, I acquired in-depth computer proficiency and a profound belief in the importance of

effective communication.

In pursuing a career as an educator I've learned how to be detail oriented and developed the skills to intake

and retain vast amounts of information.

As you can see, I am goal-oriented, driven, and not afraid of hard work, qualifications vital to anyone who will

be a productive staff member for your company, as I would like to be. I also have a variety of professional work

experience which can complement your company that can be referenced in my resume.

I look forward to hearing from you so that we may schedule an interview.

Sincerely,

Cynthia Hutchinson

WORK EXPERIENCE

Call Center Representative

Regions Bank - Columbus, GA - July 2013 to September 2013

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests;

exploring opportunities to add value to job accomplishments.

General Manager in Training

Carmike Cinemas - Atlanta, GA - April 2011 to June 2013

Responsible for daily theater operations, driving concession revenue, expense management, staff selection,

training and development of our staff and management teams, marketing and promotions, strategic planning

and goal setting. Responsible for results management, facilities management, maintaining and raising our

company standards. Accountability through proper inventory controls, cash controls. Perform other duties as

assigned or that you create based on your observations. Perform a variety of accounting clerical tasks involving

the preparation and maintenance of financial and related records. Duties include auditing and reconciling bank

statements, clearing payroll accounts and maintaining payroll general ledger accounts. Resolves product or

service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure

resolution.

Sales Associate/Cashier

DECA Commisary - Fort McPherson, GA - November 2009 to April 2010

Operated an electronic checkout system, assists customers, maintains a safe and clean work environment, lifts

and carries stock, materials, tools, uses manual pallet jacks, maintained adequate stock, assists in preparing

items for display in several departments, performs accounts maintenance duties, processes a variety of

documents; performs supply clerical duties, preparing bank deposit slips, operate a mini computer system,

prepares reports, checks prices, perform clerical support duties; and performs housekeeping duties.

Receiving Technician

Sephora Distribution - Belcamp, MD - December 2008 to April 2009

Verifying the correctness of all orders and subsequent inspection of all merchandise received from vendor.

Following inventory control procedures. Verifying the correctness of the purchase order, Tracking Orders.

Participated in meeting company quotas and agendas . inventories and tags unloaded pallets using a mobile

cart computer unit and printer.

Team Lead/Assistant Manager

Burger King - Edgewood, MD - January 2008 to November 2008

Food service preparation. Customer service. Handling cash tender and transactions, Maintaining fast,

accurate service, positive guest relations, and ensuring products are consistent with company quality

standards Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and

security policy are met, Assists Profit & Loss management by following cash control/security procedures,

maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions, Assists

Restaurant General Manager in recruiting, interviewing, and hiring team members, Conducted performance

appraisals, takes disciplinary action, motivated and trained employees. Ensured company standards on

equipment, facility, and grounds were maintained by using a preventative maintenance program, Ensured food

quality and customer satisfaction, Ensured complete and timely execution of corporate & local marketing plans.

Quality Assurance Specialist

Saks Fifth Avenue Distribution - Aberdeen, MD - January 2007 to October 2007

Diagnosing, reporting, tracking and resolving quality issues. Ensure that all packages sent to customers are

wrapped properly. Develop automated custom QA solutions. Auditing merchandise. Develop and Implement

long-term quality strategy. Identification of Quality gaps, implements reporting processes in order to track

quality improvements, enhance current systems, define and prioritize high-value quality projects and manages

projects to completion. Develop standardized methods for collecting and analyzing data that facilitates

the quality checking process. Organize the results of the quality analysis in reports and present to upper

management. Establish the overall quality method to determine, investigate, and resolve data quality issues.

Identify and leverage opportunities to improve the quality management processes, systems, and standards.

Utilize quality tools and various data sources in order to determine causes of quality issues. Establish an on-

going process to maintain quality data, Train and articulate the other departmental professionals regarding

the benefits and need for quality checking. Recommend modifications and changes, if any, to the appropriate

departments regarding data quality and techniques.

EDUCATION

N/A in Education

Middle GA Tech - Warner Robins, GA

2012 to 2014

SKILLS

§ Verify correctness of order and subsequent inspections § Order tracked based on implemented system §

Inventory control Skills § Microsoft Excel - Intermediate § Microsoft Word - Advance § Power point - Advance

§ Type 43 WPM § Microsoft Outlook § Payroll & HR trained § Management § Inventory trained – Advance

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