Sales Customer Service

Steven M. Stockton

*********@*******.***

PH.720-***-****

Objectives

I am seeking a position in which I may grow and help others grow while providing a technical and professional presence to help ensure company profitability and growth.

Skills Summary

10 years in the Assistant Director position At several different properties ranging in meeting space from 6,000sq ft to 300,000sq ft.

17 years A/V experience primarily in the hotel setting.

Have achieved a high level of knowledge in audio, video and lighting.

Have over 10 years of sales experience in the hotel a/v business.

Excellent customer service skills.

Very familiar with hotel in-house processes as relates to sales and inter departmental relationships.

Employment History

Table Games Dealer/Table Games Pit Supervisor 2010-2012

Century Casino Central City,Co

Responsibilities

Dealt all the tables games offered at the casino including craps and roulette.

Three days a week I was a table games manager responsible for maintaining the integrity of the table games and supervising the dealers.

Accomplishments

Promoted to Table Games Manager after 6months in the casino industry.

Assistant Director of Audio Visual Services 2005-2010

Swank Audio Visuals Denver,Co- Hyatt Regency Convention Center,Adams Mark/Sheraton Hotel and Brown Palace Hotel

Responsibilities

Day to day operations of meeting floor ensuring all meeting rooms were set and operated correctly for our clients.

Scheduling of 15-25 employees to ensure that the property was staffed properly to ensure flawless execution of our events.

Attended weekly meetings with hotel staff to ensure proper communication of information between appropriate departments of the properties.

Assisted along with staff and procedures in place to ensure inventory control and maintenance.

Worked with A/V sales staff to ensure proper quoting and billing of events to help acquire business.

Operated in house computer system which included P&l information,Company purchase order system,equipment inventory and ordering system and hotel computer system.

Accomplishments

Graduated Swank A/V in house Tech Oasis program which included advanced audio,video and lighting training.

Attended Rainmakers Management Training Program (swank in-house training program).

Successfully assisted in the acquisition of the Sheraton Hotel by managing the existing hotel a/v staff,cultivating a relationship between Swank and the hotel management and ensuring there booked events were properly executed.

Assistant Director/Director of Audio Visual Services 2003-2005

Presentation Services Denver,Co-Hyatt DTC

Responsibilities

Handled set-up,operation and striking of equipment for the meeting and events.

Was the sales contact for the hotels clients and the hotel sales staff to ensure meeting the needs of the hotel guest and clients were met.

Prepared all financial statements for the property.

Worked with the PSAV in house computer system.

Accomplishments

Was Promoted to Director of the property in 2004

Trained my assistant to take over property when I moved on to Swank A/V

PM Supervisor/Assistant Director 2000-2003

Davis Audio Visuals/Adams Mark Audio Visuals Denver,Co, Adams Mark Hotel

Responsibilities

Supervised a crew of 3-8 on nightly basis to set and strike equipment as needed.

Staged equipment for AM crew.

Operated equipment for client events.

Audio Visual Technician 1994-2000

Projection Audio Video New Orleans,La-Sheraton Hotel,Intercontinental Hotel,Fairmont Hotel

References

Pierre Carillo, Co-worker 720-***-****

Mike Lambert, Co-worker 504-***-****

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