Customer Service Technician
Resume:
**** ****** **** ***********@gmail
.com
Conley, GA 30288 Mrjackson718@yaho
o.com
Michael D. Jackson
Objective To Obtain a challenging and rewarding position within an
organization that will provide me with the opportunity to
grow and advance within.
2/2010 - Present U-Haul Moving & Storage
Stone Mountain, GA
Customer Service Representative
Duties include routine truck level inspections, cleaning
rental equipment, dispensing propane, maintaining the
facility and lot in a clean condition, serving customers
in person and on the telephone, and using the computer to
prepare rental contracts and invoices.
Assist reservation and walk-in customers (both in person
and on the phone) in renting storage units, understanding
the lease terms, fees and insurance and completing lease
agreements.
Manage, verify, balance cash drawer; prepare and make
daily deposits.
2/2010 - 8/2011 St. Moritz Building Services
Atlanta, GA
Housekeeping
Perform work based on dispatched service or daily/weekly
work schedules.
Duties also include but not limited to; sweep, scrub, wax,
and/or polish floors, using brooms, mops, and/or powered
scrubbing and waxing machines.
Disinfect equipment and supplies, using germicides or
steam-operated sterilizers.
5/2008 - 2/2010 Lowe's Home Improvement
Lithonia, GA
Receiver/Stocker
Responsible for safe, accurate and efficient receiving and
stocking of in bound freight. Greet and acknowledge all
customers in a friendly, professional manner and provide
quick, responsive customer service.
Ability to operate store equipment in assigned area
including but not limited to LRT, telephone, paging
system, copiers, fax machines, computers, key cutting,
panel saw, paint mixing computer, blind cutting, fork
lifts, pallet jacks, and electric lifts.
Satisfactorily completed all training requirements
including annual Hazardous Material, and Forklift
certification/training.
5/2006 - 4/2008 Washington Group International Jersey
City, NJ
General Maintenance Technician
Perform repairs, modifications, and preventative
maintenance on buildings and facilities, equipment,
fixtures, and systems.
Perform work based on dispatched service or daily/weekly
work schedules.
Works with or oversees subcontractor activities as
directed by supervisor or work schedule.
Perform all work in accordance with established safety
procedures.
9/2004 - 5/2006 VM Comsource
New Milford, NJ
Cable Television Technician
Install cable television and high-speed Internet for
various customers.
Educate customers on the use of high-speed Internet access
and basic cable television controls.
Collected account payments from customers, as well as
maintaining documentation of work completed.
4/2004 - 9/2004 Prince Telecom Communications
Baltimore, MD
Cable Television Technician
Install cable television and high-speed Internet for
various customers.
Educate customers on the use of high-speed Internet access
and basic cable television controls.
Collected account payments from customers, as well as
maintaining documentation of work completed.
5/2003 - 3/2004 Best Buy Stores Yonkers, NY
Loss Prevention Associate
Verified customer's sales receipts upon leaving store
premises.
Greeted and assisted customers upon customers entering the
store.
Performed daily documentation of store surveillance, which
includes products unaccounted for and departmental
closings.
6/2002 - 8/2002 Montefiore Medical Center
Bronx, NY
File Clerk
Duties include general clerical duties, retrieve patient
files upon doctor's request, and general use of copy and
fax machine.
Maintained the alphabetical order of patient files and
forms and assisted the front desk in telephone calls when
volume was heavy.
Education
1995 - 2000 Alfred E. Smith High School Bronx, NY
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