Customer Service Real Estate

Marcus Harris

**** * ********* **** *** Vegas, NV 89103

702-***-**** ***************@*****.***

EXPERIENCE

**** ******* ********** *** *****,NV

Tier II Customer Service Representative

Resolved escalated card member and clients from service reps to cure a resolution by

phone or email

Cycles all reports of Metrics of call per representatives

Handle development of the departmental leadership programs for future Tier I for client

Keep abreast of new company products and services

Supervise customer service managerial staff

Work with management on customer service initiatives

2011 2002 United Valley

Lancaster, CA

Realtor/Office Manager

Visit and show several sites and explain features of homes

Discuss costs of maintaining residence and possible renovations with client

Seek out acquisition targets and grow book of leads

Follow up with legal department to ensure purchase is legal and binding

Act as an intermediary in negotiations between buyers and sellers over property prices

and settlement details, and during the closing of sales

Compare properties with similar properties to determine fair market price

Adjust price if necessary

Work with loan officers, attorneys, and agencies to complete purchase

Arrange for financing

Oversee the preparation, analysis, negotiation, and review of contracts related to the

purchase or sale of equipment, materials, supplies, products, or services

Ensure operations run smoothly within departments such as information and data

processing, mail, materials scheduling and distribution

Printing and reproduction, records management, telecommunications management,

wellness, and transportation services

2004 2002 Direct Lending Palmdale,

CA

Loan Officer

Ensure loan applications are complete and correct

Counsel clients on personal financial problems

Set up payment plans for debt liquidation

Go over negative credit histories and recommend solutions to ameliorate financial

situation.

Work with consumers who are behind on their payments for current loans and help them

avoid defaulting on the loans.

Act as a liaison between the consumer and the lending institution.

Refer applicants to lenders who approve loans for consumers with less than perfect credit

2000 2002 Golden Crest Financial

Inglewood, CA

Loan Processor

Submit processed files to mortgage company/underwriter for approval

Follow up with customers or the loan originator on items requested by the mortgage

company to get “clear to close”

For in house loan files give file to consumer lender to prepare for closing

For secondary market loans, prepare closing package and deliver/send to closing agent

On loan disbursement, both sold and retained loans, submit necessary documents to Loan

Services to book loan.

For secondary market loans, ship file to investor for purchase and follow up for any

missing documentation or documents needing correction

Prepare proof or TMS transaction once loan is purchased and send notification of sale to

borrower(s).

Follow up for all final documentation (recorded mortgage, final title work, etc…) required

for file completion

SKILLS

Detailed oriented, works well with others, sensitive, supportive, motivates others, leads

group discussions, provides feedback, persuades others, provides well thought out

solutions, gathers appropriate information, confidently speaks in public,defines needs,

analyzes issues, develops strategies, assesses situations, leads groups,

teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility

EDUCATION

NAMP Mortgage Loan Processing Certification Las Vegas, NV 2013

Allied Real Estate School Los Angels, CA 2002

Real Estate License Los Angeles, CA 2002, 2006

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