Customer Service High School

***** ******** ** *** *****, nv *****

702-***-**** **********@*****.***

Brianne n howard

objective

A position in an organization where 19 years of work

experience will add value to the company.

profile

19 years experience in retail, customer service and customer relations.

Self starter with the ability to manage projects and make decisions.

Creative, intelligent, excellent attention to detail and accuracy. Ability

to multitask and a good problem solver.

education

1994-1997 Utica High School Utica, OH

General

Graduated with a diploma in General Studies.

2000-2002 New York Institute of Photography New

York, NY

Photography

Graduated with an associates in photography

Professional background

AppleBees

Heath, OH / Henderson, NV

Server/Bartender 11/12 to

Present

Wait on customers, handle money, serve food and any other

duties as assigned.

Twelve9 Studios

Newark, OH

Photographer 07/06 to

Present

I currently own and operate my own photography business. I

handle every aspect of my business which include but not

limited to, record keeping, updating and maintaining my

website, book keeping and supply ordering.

State Farm Insurance 02/02 to

07/06

Newark/New Albany, OH

Auto Company CSA

Handle all incoming calls for auto claims. Took auto claims

over the phone. Processed checks & letters for policy

holders. Assisted customers in any way.

Life Company Policy Holder Assistant

Processed & distributed all incoming mail to Life Company.

Took incoming calls from policy holders and internal

employees. Team Lead of my department. Handled all training

for new employees. Issued replacement policies for policy

holders. Transferred policies to new companies. Handled all

lost mail. Handled shipping policies to other states.

Assisted fellow employees and policy holders in any way.

Order all supplies for Life Company and kept inventory.

The Longaberger Company, Newark, Ohio 11/98 to

11/01

(promoted to) Advisor Access Representative

Assist Advisors, Regional and Directors with their orders

and basic customer service needs.

Inputting of all telephone orders and customer service

orders.

Order Entry

Daily inputting of all customer orders with detailed and

efficient accuracy.

Also served on the Diversity Education Team where we

were responsible for developing a training guide for the

5,000 employees to attend.

Achievements

2000 Served on the Diversity Education Team at Longaberger

2003 Received my certificate of graduation from the New

York Institute of Photography

2009 Currently enrolled in Photoshop for Professional

Photographers thru the New York Institute of

Photography

Other skills

Office Microsoft Word & Excel

Photoshop CS4

Type 70 wpm

Copier/Fax

10 Key calculator

Filing

Answering phones

AS 400

Rumba

Very organized

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