IT Manager

Joby V Joseph

***********@*****.**.**

P.O Box ** MAF, PC 102

Muscat, Sultanate of Oman

GSM Oman: 009**-********

GSM India: 009***********

Synopsis:

A technocrat with 10 years of experience in IT Infrastructure and Project Management apart from the technical support functions. Comprehensive understanding of networking concepts pertaining to LAN, WAN and telecommunication devices, IT Infrastructure planning, deployment and maintenance in multi-platform environment. Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions, consulting services and troubleshooting for complex Information systems management. An effective communicator with exceptional relationship management skills with the ability relate to people at any level of business and management, have the ability to absorb technical knowledge quickly and willing to take and execute challenging tasks.

SKILL SET

IT Infrastructure Management

* Formulating and implementing the process vision and design, enhancement strategy and transition strategy.

* Active participation in IT Infrastructure planning cost control and ROI Analysis.

* Devising IT Infrastructure project plans within preset budgets and deadlines.

* Identifying and appraising vendors for technology or business process solutions.

* Accountable for technical excellence in service delivery to ensure end-user satisfaction and to minimize down time.

* Providing training to the project team members on solution components.

* Review trend analysis to identify system and process problems, and work with all necessary departments to correct and coordinate the review meeting.

* Preparing work/ support documentation, checklists and implementing documents / standards to ensure a high-quality of service delivery.

* Act as a further escalation point for the Technical Support Engineers.

Project Management

* Interacting with clients for requirement gathering, technical documentation and defining operating standards and policies.

* Responsible and accountable for cost determination, resource scheduling and allocating task among team members.

* Delivering the project to the stakeholders as per the terms agreed upon.

* Supervising, managing and mentoring the team, ensuring optimum performance.

* Setting Service Level Agreements to the internal customers and reviewing of service benchmarks.

* Handling purchase operations including vendor identification, undertaking preliminary evaluation and awarding contracts.

* Identify project IT requirements, project scope and issues related to change management.

* Preparing, monitoring and updating of division business plan and setting key result areas for the team members.

IT Security Management

* Reviewing the physical and logical security measures and safeguarding the information resources of the enterprise to maintain integrity, confidentiality and availability of data or application.

* Developing Security Processes and Procedures as per standards and best practices.

* Ensuring compliance to Information Security Policy.

* Monitoring security services involving installation of sensitive electronic security equipment’s as well as checking the legal Compliance.

Career Summary:

Alshaya International LLC (M H Alshaya Co WLL), Muscat, Sultanate of Oman. From August 2012 till date.

Currently working as IT Manager.

Managing and maintaining relationships with Vendors and other third party suppliers, verify the SLA’s, AMC’s etc. To provide technical support services to the Oman Regional Office and stores on IT related issues. To act as an end user advocate, understand their requirements and respond with the right quality of service (Qos). Identify the information and resource requirements for the key stages of initial enquiry, meeting user’s requirement, preparing proposals, vendor evaluation and supplier selection. Act as the main point of contact on all IT-related matters for the office assigned. Monitors the organization's operational requirements, researches strategies and technology solutions, and builds the most cost-effective and efficient system. Assist in the planning, organizing and implementation of additions, deletions and major modifications to the supporting regional infrastructure. Responsible for the IT operations, Scheduling of Server Rollout, Server up gradation etc. Over sees the administration and maintenance of the company’s WAN infrastructure. Make sure that the PC’s protected with Antivirus and Server’s are with proper backup etc. Prepare the list of hardware to be write off and control IT budgets, expenditures. Responds and acts on upper management direction and make necessary recommendations to the management in technical aspects along with possible solutions. Liaison with Telecom bodies such as Omantel for link management. Give recommendations to the higher management in IT related matters. Lead, guide and motivate IT teams/task forces. Implements network security at regional level as established by the Regional IT Manager. Manage the company’s telephone system at regional level. Effective use of data management, standards and procedures for Design and Implement short term as well as long term strategic plans. Prepare weekly and monthly reports and project budgets. Complete team management function such as performance analysis, resource scheduling, allocating task among team members and leave management.

Monte Adriano Middle East LLC, Muscat, Sultanate of Oman, For Haya Water, Muscat Waste Water Scheme Project. From May 2010 to July 2012

IT Manager.

Identify the transformations in organization and make the necessary involvements such as changes in job roles, End Users training, IT Procurement etc. Assist in the planning, organizing and implementation of additions, deletions and major modifications to the supporting regional infrastructure. Responsible for the IT operations, Scheduling of Server Rollout, up gradation etc. Implements network security at regional level as established by the corporate security director. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management. Over sees the administration and maintenance of the company’s WAN, infrastructure and directs the technical support engineers to implement internal systems. Manage and develop upgrades to the company’s telephone system at regional level. Oversees troubleshooting, system backups, archiving and disaster recovery and provide expert support when necessary. Act as the main point of contact on all IT-related matters for the office assigned and lead internal teams/task forces. Prepare the list of hardware to be write off, Asset control, control IT budgets and expenditures. Initiates and implements improvements in all areas of IT responsibility. Responds and acts on upper management direction and make necessary recommendations to the management in technical aspects along with possible solutions. Approves team members’ time and expense reports in a conscientious and timely manner. Reviews the status report of team members and addresses issues as appropriate. Responsible for the successful delivery of the project, coordination and control of different departments and suppliers as per the project requirements. Liaise with the stakeholders and management to ensure the project delivery on time and quality. Liaison with Telecom bodies such as Omantel for link management. Deal with different vendors and suppliers negotiate and verify the SLA’s. Effective use of data management, standards and procedures for Design and Implement short term as well as long term strategic plans. Prepare weekly and monthly reports and project budgets. Interacting with end users for requirement gathering, technical documentation and defining operating standards and policies, Disaster Recovery Plan (DRP), CSI, and KPI’s.

TR Engineering LLC, Muscat, Sultanate of Oman (a Tecnicas Reunidas Group, Spain), For Petroleum Development Oman. SRDC Project. May’08 to April 10

Project Engineer – System Integration.

Identify, prioritize and communicate all system and process issues that affect productivity and efficiency.

Configure and Installation of LAN and WAN network control the network privately under local administration and ensure full-time connectivity to local services. Setup, design and trouble shoot Networks with Windows 2003, 2008 O/S. Configuration and management of CISCO switches and routers: 2500, 2600, and 2800 Series. Installation, configuration and maintenance of Windows 2003, 2008 Servers, Windows Exchange 2007, ADS, DNS, DHCP, NLB, Tape Backup Operations, Data Centre Management. Resolve problems raised through phone, email or remote access. Giving technical support to the end users requirements such as Configuration of Email, Network Printer, Scanner, Plotter etc. Accountable for technical excellence in service delivery to ensure end-user satisfaction and to minimize down time. Executed the Network Design comprising of complete LAN Cabling and Switch installation. Provide input and support for necessary improvements, managing workload planning, team sizing, skill development activities and complete the work within preset budgets and deadlines etc. Responsible for procurement including preliminary vendor evaluation, negotiation etc. Liaise with senior management in IT related issues. Management of CMBS Server, Print Server etc.

Absolute InfoTech Pvt Ltd, Bangalore, India. October’06 to April’08

System Analyst.

Executed the installation, configuration and maintenance of Windows 2003Servers, Windows XP Operating Systems, SAP R/3 Server. Installation and management of CISCO Routers, Network Printer set-up, Video Conference Equipment, Tape Backup Operations, Data Centre Management. Liaison with Government bodies such as BSNL, VSNL and STPI for link management. Asset Management and procurement activities. Complete team management functions such as call volume report, performance analysis, resource scheduling, allocating task among team members and leave management.

Absolute InfoTech Pvt Ltd, Bangalore, India. August’04 to September’06

Service Desk Executive.

Give all helpdesk support to the end users such as machine maintenance, assembling of PC, Installation of Antivirus and other software’s. Configuring Printers, scanners, Imaging of HP DT, LT, IT Stock Control etc.

India Options Software’s Pvt Ltd, Kottayam, Kerala, India (Subsidiary of Enservices Inc, NJ, USA).Assistant Manager/Trainer. June’03 to June’04

Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account. Provide training and assisting students in academic projects. Setting up, installing and maintaining LAN network. Install different software’s. Give assistance to the manager in day to day operations of the branch.

Education:

Master of Computer Application from Periyar University, Salem, India in 2003.

Bachelor in Commerce from Mahatma Gandhi University, Kottayam, Kerala, India in 1999.

Pre Degree from Mahatma Gandhi University, Kottayam, Kerala in 1996.

SSLC from Kerala Board of Examinations in 1994.

Technical Skills:

Operating Systems: Windows 2000, 2003, 2008 Server and Professional, Windows XP (Pro and Home), Windows Vista, Windows 7, Windows 8, Linux, Cent OS.

Software: Auto Cad 2010, 2012, Primavera P6, Arc GIS, SAN, VMware, CITRIX, SAP R/3, SAP BI.

Hardware: HP, IBM, Dell and Intel based Server and Desktop platforms. Cisco 2500, 2600, 2800 Switches and Routers. Toshiba, Dell, Hp, Acer and Sony Laptops, Sonic Wall, VPN, VLAN, VOIP.

Database: My Sql, Oracle.

Antivirus: Symantec, AVG, McAfee, Kaspersky, Bit defender.

Networking: TCP/IP, Wireless 802.11 a/b, DNS, DHCP, WINS.

Certifications:

Completed PMP training from PMI Trivandrum Chapter.

ITIL v3 Foundation from Office of Government Commerce, UK.

Microsoft Certified Scheme Engineer Server 2003(MCSE).

Cisco Certified Network Associate (CCNA).

Cisco Certified Network Professional (CCNP).

Other Achievements:

Excellent performance award from Petroleum Development Oman.

HSE Passport issued by the Petroleum Development Oman.

Attended a 15 days training related to Networking and Server Administration with Shell Oman Marketing SAOG, Muscat, Oman.

Personal Details:

Alt email ***********@*****.***

Gender Male

Marital Status Married

Nationality Indian

Languages Known English,Malayalam,Tamil,Hindi.

Passport No L1161397

National Insurance Number SL 723643D (Issued from UK)

Permanent Address Palakunnel Vallatt

Vazhappally P.O, Changanacherry,

Kottayam

Kerala, India,686103.

Phone 009***********.

Contact this candidate