IT Help Desk, Media, Radio, Digital Media, Advertising, Marketing

JAMES M. SHEA

** ***** **** ****** ? Elmsford, NY 10523

*********@*****.*** ? 914-***-****

LinkedIn Profile: http://www.linkedin.com/in/jamesmshea

SUMMARY STATEMENT

Self-motivated, determined college graduate with extensive background in

Information Technology and multimedia with over 6 years' experience

technical support, troubleshooting, and media production expertise.

EDUCATIONAL BACKGROUND

Pace University, New York, NY - Master of Sciences, Expected May 2014

Major: Internet Technology Concentration: eCommerce

Westchester Community College, Valhalla, NY - Certification, Expected Fall

2013

Certification: Certified Cisco Networking Associate (CCNA)

Hofstra University, Hempstead, NY - Bachelor of Arts, May 2008

Major: English - Creative Writing Minor: Journalism

Leadership/Activities: The Hofstra Chronicle, Staff Writer, September 2003

to January 2006; Radio Hofstra University, Producer and Host,

April 2004 to January 2007

SPECIAL SKILLS

Software: Word, Excel, PowerPoint, Publisher, Outlook, Access, Visio,

Active Directory, Adobe Reader, Photoshop, Audition,

Dreamweaver, Lync, GNU Image Manipulator, ProTools, iChat,

GoToMeeting, FileZilla, VMware, Safari, Firefox, Chrome

Hardware: Windows XP/Vista/7/8, Mac OS, Cisco Servers, Networking

Programming: HTML, FTP, JavaScript, MySQL, SQL Server, Oracle

WORK EXPERIENCE

IT Help Desk Assistant (Temp) - USIS Inc., Pearl River, NY

Aug. 2013 - Sept. 2013

. Provided desktop support and IT troubleshooting to both USIS and

Vision Sports Club offices

. Addressed all Level I-related software and hardware issues

Technical Support Associate (Temp) - Crius Energy, Stamford, CT

Apr. 2013 - June 2013

. Provided software and hardware support for company such as Office and

Outlook support, Windows and Mac installation, Active Directory

administration, and software imaging.

. Gained experience in working in an IT Help Desk setting in a corporate

setting

. Assisted in the expansion of company's IT infrastructure

News Desk Assistant/Freelance Writer - WOR 710 AM, New York, NY

Jan. 2012 - Dec. 2012

. Responsible for the audio and digital production of the station's

hourly news program

. Conducted several interviews for broadcast

. Maintained station's website by updating stories and articles

. Wrote articles relating to the New York metro area

Digital Imaging Associate - Micro Center, Yonkers, NY

May 2010 - Nov. 2011

. Received extensive training from Microsoft, Hewlett-Packard, Apple and

other vendors

. Provided technical support to customers in hardware and software such

as virus removal, hardware upgrade on Windows and Mac systems

. Promoted to General Sales Lead on September 1st, 2010

. Managed general sales team in meeting their sales goals

Account Executive - CBS Radio, New York, NY

July 2008 - Sept. 2009

. Closed new and direct advertising business for the station

. Gained experience in using media research software from Arbitron, Ando

Media, and other programs

. Helped organized promotional and marketing campaigns such as "Value

Saving Coupons" and "CBS Radio Expo NY"

Contact this candidate