Customer Service Sales Representative
Resume:
MICHAEL J. LEBRITON
Alpharetta, GA 30022
*******@*********.***
Objective: A position to utilize my broad base of sales and customer
service experience.
Career Summary/Qualifications:
. Sixteen years experience in sales and customer service.
. Strong communication/interpersonal skills.
. Highly organized, excellent follow-up skills.
. Strong assessment and perception skills.
. Strong work ethic.
. Presidents Club Winner
. Internal Awards for Exceeding Sales Goals
Experience
Hibu, (formerly Yellow Book) June 2011 - Present
Account Representative - Sell Search Engine Optimization programs to
business owners in and around the Atlanta area. Additional
responsibilities included selling print advertising such as: the Yellow
Book yellow pages, direct mail and community magazines. Cross sell into
other markets with current Hibu customers.
Lakeview Publishing, May 2007 - May 2011
Outside Sales Representative: Sell Yellow Pages advertising to customers
in four markets north of Atlanta. Cultivate new opportunities with
customers who currently do not advertise with Lakeview Publishing. Cross
sell into other markets with current Lakeview customers.
BellSouth Corporation (now AT&T), January 1999 - April 2007
Outside Sales Representative (promoted in 2005): Sell and upgrade
advertising products, which include Yellow Pages and Internet. Cultivate
new opportunities with customers who currently advertise outside AT&T
directories, sell advertising to existing customers into other yellow page
books outside of their local market and solicit new businesses
opportunities. Also, build a rapport with existing customers in my
territory.
Inside Sales Representative: Sell and upgrade Yellow Pages advertising to
current business customers. Contact new businesses to inform them of
Yellow Pages advertising media available. Cultivate new business by
contacting customers who currently advertise outside the local market.
Additional responsibilities entailed selling internet products.
FAI Electronics (Rochester, NY) January 1998 - August 1998
Account Executive: Opened up new accounts by informing customers of
services and products that FAI provides. Penetrated existing accounts for
new business. Communicated design opportunities to engineers, coordinated
delivery of products to customers.
PAGE 2: Michael
LeBriton
Arrow/Schweber Electronics Inc. (Rochester, NY) March 1997 - December
1997
Inside Sales Representative: Served as a liaison between outside sales
reps and current account base. Penetrated existing accounts, for new
business, by informing customers of new products, and price changes.
Citibank Student Loan Corporation (Rochester, NY) July 1994 - March 1997
Loan Services: August 1996 - March 1997: Calculated financial adjustments
on accounts. Contacted financial aid administrators, to update student
loan enrollment information. Did Customer Service work on a part time
basis.
Customer Service: July 1994 - August 1996: Answered questions from
customers pertaining to their student loan accounts. Kept accounts accurate
and up to date, by keeping of government and banking regulations. Trained
less tenured Customer Service Representatives.
XEROX Corporation (Rochester, NY) September 1987 - July 1994
Human Resources: September 1992 - July 1994: Administered employee tests
to screen qualified employees for applicable Xerox positions. Informed
potential applicants of job responsibilities, maintained a database of
Xerox employee information.
Administration Tables: May 1990 - September 1992: Updated customer
contracts. Integrated management information and provide consolidated
reporting and tracking via LOTUS. Reconciled and balanced records of
employee work hours via Viewpoint system. Member of several task force
teams to improve work processes.
Third Party Leasing Administration: September 1987 - May 1990: Calculated
650,000 of monthly revenue. Kept procedures updated via Viewpoint 3.1,
member of the Xerox quarterly newsletter staff.
.
Education
. B.S. in Business Administration, 1986. State University of New York
at Oswego
. A.A.S. in Engineering, 1983. Genesee Community College, Batavia, N.Y.
Special Affiliations:
. Taught a seventh grade religion class at St. Brigid Church in 2006-
2007.
. Service Committee Co-Chair of Christ The King Church: September 2002
- August 2003. Coordinated 8-10 monthly service projects throughout
Atlanta.
. Compeer Volunteer: July 1987 - December 1994. Matched in a big
brother program with a youth from a dysfunctional family. Spoke with
various organizations on behalf of Compeer, regarding the program and
my experiences as a volunteer. 1992 Youth Compeer Volunteer of the
Year.
. Member of the American Marketing Association at S.U.N.Y. Oswego.
Worked at events to raise money for various school departments.
References: Available upon request
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