Bilingual Customer Service/ Data Entry/ Quality Assurance Assistant

MARTHA E. STEINBERG

**** ********* **.

Naples, Fl. 34103

Phone: 330-***-**** - e.mail: ********@***.***

OBJECTIVE:

Seeking a full time position with a successful and well established Organization, in which my Bilingual skills can make a

contribution in your Team.

SUMMARY OF QUALIFICATIONS:

• Bi-lingual, English and Spanish

• Strong Data Entry skills

• Excellent Customer Service

• Proficient in MS Office (Word, Excel, Power Point & Internet Applications)

• Mail Room and Clerical Skills

• Knowledge of Medical and Life Insurance

• Ability to work as a Team

• Excellent problem solving skills

• Excellent Organizational, prioritizing and multi-tasking skills

EXPERIENCE:

TRELLEBORG - Fairlawn, OH – 11/2012 to 8-16-2013 - Export Customer Service

HEALTH DESIGN PLUS - Hudson, OH (2010 -2012- Bilingual Customer Service

PASCO- Hudson, OH (2006-22009)- Bilingual CSR- Lead Worker & QA Assistant

CASNET - AKRON, OH – (2004-2006)- Data Entry-Scanner Operator

MEDRISK- KING OF PRUSSIA – PA (2002– 2003) - Mail Roon and Team Leader Coordinator

INTERNATIONAL INSURANCE BROKERAGE – Guayaquil – Ecuador

(1990-1999) Bilingual Customer Service

EDUCATION:

• Business Administration: Vicente Rocafuerte, Guayaquil- Ecuador

• Bachelor/Bi-lingual Secretary, Ecuador High School

• The British Council – English

• Hotel & Tourism – Cereco Center, Guayaquil- Ecuador

• Numerous Insurance Seminars, Medical and Life Insurance

• Institute of International Training - Customer Service & Leadership Skills

• Kent State University – Akron - Enhancing Interpersonal Communications Skills

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