Management Development
Resume:
Karla R. Thompson
**** ******** **, ***** ******, OH 44121
*********@***.***
Areas of Specialty:
End of Life Care/Hospice & Palliative Care Caregiver Stress Diversity Management
Financial Advocacy/Case Management Organizational Development
Adolescent & Adult Population with Severe Behavioral Disabilities
Education:
Master of Arts, Psychology
Bachelor of Arts, Social Work
Cleveland State University, Cleveland, Ohio
Work Experience
Hospice of the Western Reserve August 2005 - Present
Patient Financial Advocate
• Development and implementation of financial assessment process to determine eligibility for discounted
and/or In-Kind Services meeting 501C3 guidelines for establishment and provision of charitable care.
• Creation of educational timeline & training, and marketing tools to assist agency staff and patients/families
with financial assessment process and to foster interdisciplinary team approach and support for charity care.
• Exploration and case management of alternate payor sources for Hospice & Palliative Care services that
increase reimbursement opportunities through Medicare, Medicaid and Commercial Insurers.
• Ongoing education and support to internal staff regarding insurance requirements, guidelines, financial
impact and patient choice.
Liaison Social Worker 8/2005-11/2010
• Development, implementation and coordination of medical care plans with Hospice Philosophy of Care.
• Admission & Psychosocial assessments. Coordination of discharge planning/case management.
• Supportive Counseling/Grief & Loss.
• Trans-disciplinary team approach, coordination and review
• Assist in meeting the psychosocial needs of patients and/or families in effort to assist with End of Life Care
planning/psychosocial issues/crisis interventions.
• Financial counseling and patient advocacy.
The Cleveland Clinic, PRN Social Work, Behavioral Medicine 3/2008-12/2011
• Admission Psychosocial assessments and discharge planning/case management of new patient outpatient
community services.
Harborside Healthcare-Westlake, Director, Social Services 5/2004-8/2005
• Development and implementation of social services care plans; resident assessments and discharge planning.
• Assist in meeting the psychosocial needs of residents that will allow proper utilization of medical care while
seeking optimal length of care. MDS documentation.
Bellefaire-JCB, School Based Therapist 12/2003-5/2004
• Provide individual and group counseling to Elementary and Middle school students in the Cleveland
Municipal School District.
• Diagnostic Assessment/Development of Individualized Behavioral Plans. Coordination of classroom
interventions with teacher assistance.
Citizen’s Academy, Dean of Students 10/2002-11/2003
• Implementation of school-wide behavioral plan for student body of three-hundred students; Safety
Officer/Conflict mediation.
• Staffing, supervision, and evaluation of Instructional Assistants and behavioral interventions; administrative
assistance to Principal.
Community Based Experience
Cuyahoga County Prosecutor’s Office, Community Outreach Specialist 10/0000-10/2002
• Development and implementation of community building forums that support Community Based Prosecution
Programs within targeted City of Cleveland’s Police Districts.
The Cuyahoga Plan of Ohio, Community Relations Program Manager 3/1995-10/2000
• Development of Affirmative Marketing programs within Cuyahoga County that fostered diversity and were
framed within guidelines of Fair Housing Act.
Military Experience 1/1986-12/1994
US Army National Guard/Reserves
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