** ***** **.

New Britain, CT *****

860-***-****

acahg9@r.postjobfree.com

Valarie Perez

Objective:

To obtain a position in a professional office environment that will utilize

my Clerical and Administrative skills to benefit mutual growth and success.

Experience:

Mar 2013-Aug 2013 Northwest Heart Specialist Arlington Heights, IL

Appointment Scheduler

. Scheduling appointments for all doctors.

. Answered phones.

. Registration.

. Filing, faxing, and data entry.

. Assisted in check in/check out desk.

Jul 2011-Feb 2013 DentalPlans.Com Park Ridge, IL

Senior Customer Care Representative

. Answering high volume inbound calls.

. Enrolling new members and retaining existing members.

. Handling supervisor calls and situations.

. Coaching and training all employees.

Jan 09- Apr 2011 Healthcare Information Services L.L.C Park Ridge, IL

Medical Receptionist

. Greeting patients/visitors

. Patient registration.

. Collecting all patient payments.

. Insurance verification.

. Data entry, filing, and faxing.

. Schedule appointments.

. Editing and resubmitting medical insurance claims.

Skills:

. Proficient in Microsoft Word, Power Point, Excel and

Outlook.

. Extensive Customer Service Background.

. Type 30 WPM.

. Call Center Experience.

. Extensive Cash Handling Experience.

. Extensive Management Experience.

Education:

. 1999-2003 John Marshall High School Cleveland, OH

General Studies/High School Diploma.

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