Customer Service Sales

Ridhima Papneja

Mob: # 084********

C*F - ** Janakpuri New Delhi - 110058

Email: **************.**@*****.***

Objective:

To contribute in companies growth

To prove my worth by achieving given targets

To increase my knowledge base

Work Experience:

Company Name: Yatra Online Private Limited

Nature: Online Travel Portal

Introduction: Online Travel Portal for both Domestic and International

Locations

Job Designation: Sr. Travel Consultant

Job Profile:

Designing Packages

Understanding customer needs and requirements

Providing them a suitable Package

Sales

Creating Records / Data base

Converting Leads into Sales

Creating contacts with hotels and providing the best rates to sale

Taking care of Customer Service

Managing the team of Service Department

Taking Care of Forums - Customer Complaints

Time Period : 17th Nov, 2011 - 1st Jan, 2013

1 Duration: 1.3 years

Reason of Leaving - Marriage

Rejoined Yatra Online Private Limited

Time Period : 15th July - Still working

2

3

4

Professional Qualification

B.Com, EILM University, Correspondence - 71% ( 2008 - 2011 )

Class 12th N.I.O.S, New Delhi ( 2008 )

Class 10th I.C.S.E. Board, Delhi ( 2006

COMPUTER PROFICIENCY:

Operating Systems : Microsoft Windows 98/2000, Window XP, Windows 7

Others : M S Office

Comfortable in making power point presentations

Very much comfortable with internet surfing which includes collecting data

5 Extracurricular & Co-curricular Activities :

Participated in sport and cultural events held in college and university

level

Participated in various seminars held through college and university

Always stay involved in Charitable Activities

ACHIEVEMENTS :

Achieved all the targets while working with Yatra.com

Was among the first 4 Trainees to hit the floor without even completing the

training at yatra.com

KEY SKILLS:

Excellent Marketing / Selling skills

Convincing capacity

Highly self motivated

Hard working

Energetic

Believes in Team Work

Always ready to contribute

Personal Details

Father's Name : Mr. Bharat Papneja

Date of Birth : November 08, 1989

Nationality : Indian

Marital Status : Married

Languages known : English, Hindi

Hobbies : Singing and Dancing

Date: Ridhima Papneja

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