High School Management

Resume

Y.Swetha

#Plot No ***, Sree Ram nagar colony, Puppalguda village, R.R Dist, Hyderabad, A.P. Pin: 500075

Mail: **********.*********@*****.***

Mobile +919*********

Objective

To seek a challenging career in an organization having the environment that encourages continuous

learning and provides exposure of new technologies, so as to achieve professional and personal

growth in the field of Information Technology.

Academics

Bachelor of Science (M.P.Cs) Maths, Physics, ComputerScience from S’T .Ann’s women’s college

in mehdipatnam, affiliated to Osmania University during the period 2004 2007 with an aggregate of

59%.

Intermediate (M.P.C)Maths,Physics, Chemistry from Narayana Junior College, in

mehdipatnam,affiliated to osmania university (Hyderabad) during the period 2002 2004with an

aggregate of 74%

S.S.C from Holy Mary high school in saifabad, affiliated to osmania university (Hyderabad) during

the period 2001 2002 with an aggregate of 68%.

VII from Holy Mary high school in saifabad, affiliated to osmania university (Hyderabad) during the

period 1998 1999 with an aggregate of 70%.

PROFESSIONAL EXPERIENCE

Career Path: -

• Worked for ADFC Pvt Ltd 22 Months for HDFC Bank (From Oct’11 to Aug’13)

In PhoneBanking Hyderabad as PhoneBanking Officer

Work Profile : To ensure the expectation of the Customer who call up the Bank is

met by way of the Resolution being provided to them.

• Handling the queries of the Customer related to their savings account, loan

products and other liability products of the Bank.

• Generation of Asset Product leads and Life Insurance leads

• Ensuring training is given to the new associates on calls.

• Liaising with the different branches so as to ensure that the utilization of the

Phone Banking is maximized.

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• Complaints Management: Ensuring that the complaints resolution is

communicated to the customers and are closed as per customer’s satisfaction

and within TAT.

• Managing the floor in absence of the team leaders.

• On job training is given to the new associates to ensure practical exposure is

given to the agents.

Achievements:

Achieved certificate in Handicrafts in St. Ann’s college

In inter college competitions I participated in Folk dance, achieved certificate and won prize in St.

Ann’s college

In St. Ann’s college we have organized event at MYTHRI a state level management & IT meet,

as a part of IT meet we have organized paper presentations

Extra Activities:

• I participated in dance competitions and won prizes in school, Graduation,

• Participated in Paper Presentations in St. Ann’s college

Personal Strength:

Possess Problem Solving Skills, Ability to Follow Industry standards and procedures.

Ability to quickly master in new concepts, applications and a Team player.

Excellent time management skills with ability to perform under pressure & meet dead line.

Hard Working and dedicated to work

Positive thinking and believe in team work

Personal Details:

Name : Y.Swetha

Father’s Name : Late Y.Surya Chandra rao

Date of Birth : 05 Feb 1987

Nationality : Indian

Contact number : 961-***-****

Marital status : Single

Languages known : English, Hindi, Telugu

Hobbies : Listening to Music, Handicraft.

Permanent Address : Plot No 5 217, Sri Ram nagar colony,

2

Puppalguda, Manikonda

Rajendranagar Mandal,

Ranga Reddy district,

Hyderabad 500 008.

Andhra Pradesh.

Place: Hyderabad

Date:

Name: Y.Swetha

Signature:

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