Customer Service Representative, Office setting
Resume:
Maxine D. Grossman
Red Bluff, CA, 96080
***********@*******.***
Experience: Motel 6 Red Bluff, CA
GSR 04/2010 to 05/2011
• Assigned rooms for guests
• Made reservations over the phone
• Preformed light housekeeping services when needed
• Handled cash, check and credit card transactions
• Resolved any issues a guest may have encountered to the best of my knowledge
McMahan's Furniture Red Bluff, CA
Office Manager 05/08 to 01/09
• Resolved problems arising from customers complaints, requests and inquiries.
• Identified problems, diagnosed causes and determined corrective actions.
• Answered telephones and gave information to callers
• Prepared payroll, schedules and bills for store as well as the employees
Burger King Red Bluff, CA
Cashier 07/05 to 12/05
• Took customers' orders and expedited when necessary
• Served cold drinks, using drink-dispensing machine, and frozen milk drinks and
desserts, using milkshake machine.
• Received payments and made change.
• Maintained an orderly eating and serving area.
AAA Answering Service Sacramento, CA
Phone Operator 01/04 to 05/04
• Answered 13 phone lines and recorded name, time of call, nature of business and
person called upon.
• Collected and distributed mail and messages.
• Monitored silent alarm systems to detect illegal entry into business
establishments.
Riebe's Auto Parts Citrus Heights, CA
Cashier 08/03 to 11/03
• Maintained a clean, safe environment for our guests
• Received cash, checks & completed credit-card transactions from guests
• Stocked and faced shelves with merchandise
• Balanced drawer at closing
Ciro's Pizza Citrus Heights, CA
Cashier/ Food Prep 04/00 to 08/00
• Reviewed order for accuracy and tabulated check.
• Notified serving personnel when order was ready.
• Operated cash register and greeted our guests
Education: Shasta College Red Bluff, CA
I am currently working on obtaining my Current
Healthcare Office Management Degree
Red Bluff High Red Bluff, CA
H.S. Diploma 2002
References: Available upon request
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