Sales Customer Service
Resume:
Galloway, NJ *****
[Website]
*******.*********@*****.***
Latasha brown
SKILLS & Skill Name Skill Level Last Used/Experience
A BIL ITIES
Customer Service Expert Currently used/10 years
Call Center Service Operations Expert Currently used/10 years
Complaint Handling/Dispute Resolution Expert Currently used/6 years
Sales Lead Generation Expert Currently used/6 years
Data Ent ry/Records Management Expert Currently used/6 years
M ultiline Phone Use Expert Currently used/10years
MS Word, Excel and Access Intermediate Currently used/8 years
EXPERIENCE CAGE CASH I E R
April 2013 – Current
Golden Nugget – Atlantic City
Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
• Cash checks and process credit card advances for patrons.
• M aintain confidentiality of customers' transactions.
• Count funds and reconcile daily summaries of transactions to balance books.
• Determine cash requirements for windows and order all necessary currency,
coins, or chips.
• P rovide customers with information about casino operations.
• Perform removal and rotation of cash, coin, or chip inventories as necessary.
• P rovide assistance in the t raining and orientation of new cashiers.
• M aintain cage security.
• Supply currency, coins, chips, or gaming checks to other departments as needed.
• Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to
patrons.
• Verify accuracy of reports, such as authorization forms, transaction
reconciliations, or exchange summary reports.
• P repare bank deposits, balancing assigned funds as necessary.
• Record casino exchange t ransactions, using cash registers.
• P repare reports, including assignment of company funds or recording of
department revenues.
• Establish new computer accounts.
CAGE CASH I E R 2
MAY 2012 – DECE MBER 2012
A TLANT I C C I TY SHOWBOAT ATLAN T IC C I TY, N J
F OL LOW ALL GAM I NG REGU LAT IO NS.
• C ONVERT GAM I NG CHECKS, COUPONS, TOKE NS, OR CO I NS TO
C URRENCY FOR GAM I NG PATRONS.
• CASH CHECKS AND PROCESS CRE D I T CARD ADVANCES FOR
PATRONS.
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• M A I NTA I N CONF I D E N T IAL I TY OF CUSTO M ERS' TRANSACT IONS.
• C OUNT F U N DS AND RECONC I L E DA ILY SUM MAR I ES OF
T RANSACT IO NS TO BALANCE BOOKS.
• D E TER M I N E CASH REQU I R E M E N TS FOR W I N DOWS AND ORDER
A LL NECESSARY CURRENCY, CO I NS, OR CH I PS.
• P ROV I DE CUSTO ME RS WI T H I N FOR MAT IO N ABOUT CASI NO
O PERAT IONS.
• P ERFOR M RE MOVAL AND ROTAT ION OF CASH, CO I N, OR CH I P
I N V E N TOR I ES AS NECESSARY.
• P ROV I DE ASSISTANCE I N T H E TRA I N I NG AND OR I E NTAT ION OF
N EW CASH I ERS.
• M A I NTA I N CAGE SECUR I TY.
• S UPPLY CURRENCY, CO I NS, CH I PS, OR GAM I NG CHECKS TO
O T H ER DEPART M E N TS AS N EE DE D.
• S ELL GAMBL I NG CH I PS, TOKENS, OR T I CKE TS TO PATRONS OR TO
O T H ER WORKERS FOR RESALE TO PATRONS.
• V ER I FY ACCURACY OF REPORTS, SUCH AS AUT HOR IZAT IO N
F OR MS, TRANSACT IO N RECONC I L IAT IO NS, OR EXCHANGE
S UM MARY REPORTS.
• P REPARE BANK DE POSI TS, BALANC I NG ASSIGNE D F U N DS AS
N ECESSARY.
• R ECORD CASINO EXCHANGE TRANSACT IO NS, US I NG CASH
R EG ISTERS.
• P REPARE REPORTS, I NCLU D I NG ASSIG N M E N T OF CO MPANY
F U N DS OR RECORD I NG OF DEPART M E N T REVE NU ES.
• E STABL IS H NEW CO MPU TER ACCOUN TS.
Page 3
ASST. H EAD TE L LER
J ULY 2006 - APR I L 2012
T D BANK ATLANT IC C I TY, NJ
B ANK I NG
SUPERV ISE ALL FACETS OF T H E TE L LER L I N E I NCLU D I NG
SCHE D U L I NG
P ERFOR M ALL BRANC H SETT LE M E N TS AND PROCESS ALL
C ORRECT IO NS AND LARGE RE TU RN I T E MS.
M O N I TO R ALL TE L LER ACT I V I T I ES TO I NSURE ACH I E V I NG OFF ICE
P ROF I TAB I L I TY GOALS AS WELL AS H I G H RAT I NGS ON
O PERAT IONAL SCORECARD.
P ROV I D E ASSISTANCE AND I N P U T REGARD I NG TE L LER
P ERFOR MANCE EVALUAT IONS AND T H E SETT I NG OF TE L LER
G OALS.
T RA I N AND DEVE LOP I N D I V I DUAL TO ACT AS BACK UP H EAD
T E LL ER M O T IVATE AND COACH TE LL ERS TO WORK AS A SALES
T AM TO ACH I E VE AND EXCEED GOALS.
C OND UCT B I-WEEKLY ONE-ON-ONE M E E T I NGS WI T H STAFF.
P ROV I D E FR I E N DLY, COURTEO US, PROFESSIONAL CUSTO M ER
E XPER I E NCE SERV ICE.
I D E N T I FY CUSTO M ER NEE DS AND CROSS SELLS OPPORTU N I T I ES
A ND M E E TS RE FERRAL GOALS.
P ERFOR M ALL TE L L ER TRANSACT IO NS PRO MP TLY, EF F IC I E N TLY,
A ND ACCURATELY.
P ERFOR M OT H E R D U T I ES AS ASSIGNED. RE V I EW AND APPROVE
A UD I T PAPERWORK
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S ELL PRODUCTS AND SERV ICES TO NEW AND EX IST I NG
C USTO ME RS/PROSPECTS, AS WEL L AS MAKE RE FE RRALS TO
A PPROPR IATE DEPART M E N TS.
M A I N TA I N ACCURATE T RACK I NG OF I N D I V I DUAL CROSS SALES AND
SALES RE FERRALS AND CO MP I L E T E L LER STAFF SALES
R EFERRAL RESULTS WEEKLY.
P ROCESS CUSTO M ER TRANSACT IO NS E F F I C I E N TLY AND
ACCURATELY I N ACCORDANCE W I T H ESTABL IS HE D POL IC I ES
A ND PROCE DURES.
H AN D LE ALL CUSTO ME R SERV ICE REQUESTS T I M ELY AND
ACCURATELY.
P ROV I D E EXCELLE N T CUSTO M ER SERV ICE AT ALL T I M ES.
C ASH AND TRANSACT IO NS TO W I T H I N SET BANK STANDARDS.
A D HERE TO CHECK HAN D L I NG GU I D E L I N ES, ESTABL IS HE D
D RAWER L I M I TS AND SIGN I NG AUT HOR I T I ES AT ALL T I M ES.
M A I N TA I N A NEAT AND ORDERLY WORK AREA AND ENSURE T HAT
A LL CONF I D E N T IA L RECORDS ARE PROPERLY SECURE D AT
A LL T I M ES.
O VERSEE T H E OPERAT IO NS OF T H E TE L LER L I N E WI T H REGARD
T O T H E FOL LOW I NG ; STAFF I NG SCHE D U LE TE L LER
P ERSONNE L TO MA I NTA I N PROPER STAFF I NG LE VE L
M AX I M I ZE EF F IC I E NCY OF TE L LER L I N E T H ROUG H
D E LEGAT ION OF RESPONS IB I L I T I ES E N FORCE TE L LER
B ALANC I NG STANDARDS T H ROUG H DA ILY M O N I TOR I NG,
C OACH I NG AND D ISC IP L I NARY ACT IO N AND PROPER
R EPORT I NG OF TE L LE R VAR IANCES. RECO M M E N D
D ISC I P L I NARY ACT IO N CO MP LE TE T E L LER PE RFOR MANCE
A PPRA ISALS; RECO M M E N D NEW H I R ES, TE R M I NAT IO NS AND
SALARY I NCREASES. COND UCT STAFF M E E T I NGS TO PROV I DE
U PDATES OF POL IC I ES PROCE DURES AND SYSTE M CHANGES
T O TE L LER STAFF I N T H E EVE N T T HAT T H E BRANCH DOES
N O T HAVE A BRANC H OPERAT IO NS SUPERV ISOR; BALANC I NG.
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ASSIST WI T H LOCAT I NG TE L LER D I F F ERENCES E NSURE
P ROPER SIGN OFF APPROVAL OF ANY D I F FE RENCE REPORT
C ASH D I F FE RENCES TO BRANCH MANAGER, MARKE T
P RES I DE N T T H E H U MAN RESOURCE DEPART M E N T AS
R EQU I RE D PERFOR M DA ILY BRANC H BALANC I NG
P ROCEDU RES C. CASH CONTROL AD H ERE TO POL I C I ES AND
P ROCEDU RES TO T H E FOL LOW I NG VAULT CONTRO L DRAWER
L I M I TS CO I N MAC H I NE L I M I TS DOCU M E NTAT IO N OF BUYS
A ND SELLS SH I P M E N TS AND ORDE R I NG ATM (WHERE
A PP L ICABLE) VER I FY MO NEY IS OUT OF ALL TE L LER
D RAWERS AT N I G H T D. DUAL CONTRO L E NSURE AD HE RE NCE
O F DUAL CONTROL FOR T H E FO LLOW I NG NEGOT IABLE
I NSTRU M E N TS N IG H T DEPOS I T BU I L D I NG E NTRY AND EX I T
T E LL ER CASH AUD I TS VAULT.
M O N I TO R AND CONTROL DA ILY JOB RESPONSIB I L I T I ES OF
SALES ASSOCIATE
OCTOBER 2005 - MAY 2006
N AUT ICA RETA I L OF USA, I NC. ATLANT IC C I TY, NJ
R ETA I L
U N LOADS TR UCK, SORTS M E RC HAN D ISE, STOCKS SHELVES,
C OUNT ERS, RACKS, AND TABLES WI T H M E RC HAND ISE.
O RGAN IZES AND REARRANGES M E RC HAND ISE AS NECESSARY.
R ET UR NS M ISP LACED I T E MS TO CORRECT LOCAT IO NS.
E NSURES T H E NEAT AND ORDERLY APPEARANCE OF SALES
D ISP LAYS.
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M ARKS AND TAGS M E RC HAND ISE WI T H PR IC I NG, SIZE, AND
P RODUCT SPEC I F ICAT IO NS.
C LEANS SHELVES, COUN TE RS, AND TABLES.
ASSISTS W I T H T H E PRESENTAT IO N OF WI N DOW D ISP LAYS,
P RO MOT I O NAL PRESENTAT IO NS, AND SALES PROGRA MS AS
ASSIGNE D.
WORKS TO PREVE N T DAMAGE AND T H E F T OF M E RC HAN D ISE, AND
P RESERVES MATER IA LS I N SALEABLE COND I T I O N.
E NSURES T HAT M E RC HAN D ISE IS STORE D, HAN D LE D, AND
D ISP LAYE D I N ACCORDANCE W I T H ESTABL IS HE D CO MPANY
P OL IC I ES AND PROCE DU RES.
P ROV I D ES PRODUCT I N FOR MAT IO N I NCLU D I NG PR ICE, LOCAT IO N,
A ND USE OF M E RC HAN D ISE TO CUSTO M ERS.
R ECORDS REQ UESTS FOR M E RC HAN D ISE, ORDE RS PROD UC TS,
A ND NOT I F I ES CUSTO M ERS PRO MP TLY.
O PERATES T H E CASH REG ISTER AND PREPARES CUSTO MER
R ECE I P TS E FF IC I E N TLY.
B ALANCES T H E CASH REG ISTER AT T H E E N D OF EACH SH I F T OR AS
SCHE D U LE D.
P ROCESSES CRED I T CARDS, CHECKS, M E RC HAN D ISE CRED I TS,
V OUCH ERS, G I F T CERT I F ICATES/CARDS, CASH PAYME N TS,
A ND D ISCOUN TS PROPERLY.
F OL LOWS ESTABL IS HE D PO L I C I ES AND PROCED URES FOR
V ER I FY I NG PAYMEN T AND E NSUR I NG ACCURACY.
F OL LOWS STORE POL IC I ES FOR M E RC HAND ISE RE TU RNS.
R ECORDS AND RESTOCKS PROD UCTS.
C O MP LE TES SALES F U NCT IO NS I N CO MP L IANCE WI T H
E STABL IS HE D POL IC I ES AND PROCED URES AND I N A
P ROFESSIONAL AND COURTEO US MAN NE R.
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R ESPONDS TO I NQ U I R I ES I N AN I N FOR M E D AND PO L I TE MAN NER.
R EFERS QUEST IO NS AS APPROPR IATE.
A NSWERS TE LE P HO NE CALLS COURTEOUSLY AND PROV I D ES
C ALLERS WI T H I N FOR MAT IO N AS REQUESTED.
R ECORDS AND RE LAYS M ESSAGES CORRECTLY.
M A I N TA I N A H I G H LEVE L OF CUSTO ME R SERV ICE BY E NSUR I NG
T HAT M E RC HAND IS I NG/RECOVERY IS CO MP LE TE D AND T HAT
R EG ISTER AND CUSTO M ER SERV ICE AREA IS PROCESS ING
C USTO ME RS I N A T I M ELY MA N NER.
P ERFOR MS OT H ER STORE D U T I ES AS NEE D E D TO E NSURE SMOOT H
O PERAT IONS AND TO M E E T CUSTO ME R NE E DS.
R ESPONS IBLE FOR PERFOR M I NG A VAR I E TY OF SALES F U NCT IO NS.
A RRANGES, ORGAN IZES, AND D ISP LAYS M E RC HAN D ISE.
P ROCESSES SALES T RANSACT IONS, RE TU RNS, AND ENSURES T HAT
A LL RE LATE D DOCU ME NTAT IO N IS ACCURATE AND
C O MP LE TE.
S ERVES CUSTO MERS I N A PROFESSIONAL, COURTEO US, AND
T I M ELY MA N NER.
P ERFOR MS AD M I N ISTRAT I VE F U NCT IO NS I NCLU D I NG TRACK I NG,
O RDER I NG, AND MANAG I NG I N V E N TORY, ENSUR I NG STORE
S ECUR I TY.
K EE PS T H E STORE MANAGER WELL I N FOR ME D OF ACT I V I T I ES AND
S IGN I F ICANT PROBLE MS.
S ERVER
FEBRUARY 2004 - SEPTE MBER 2005
F R I E N DLY I CE CREA M CORPORAT IO N MAYS LAN D I NG, NJ
Page 8
F OOD AND BEVERAGE PROD UCT IO N
ORGAN IZE D AND SUPERV ISE D SERVER D U T I ES T H ROUG HOU T
S H I F T AS WELL AS ENSURE T HAT ALL TASKS WERE
C O MP LE TE D T HOROUG HLY PR IOR TO SH I F T’S E N D.
T RA I N E D NEW SERVERS, COND UCTE D CLASSES BEFORE T RA I N I NG
S H I F TS ON I NG RE D I E N TS OF M E N U I T E MS AND ALCOHOL IC
B EVERAGES, AND SET AN EXA MP LE FOR CO-WORKERS BY
E F FECT I VELY SERV I NG CL I E N TS I N A FR I E N DLY MAN NER.
C HECK WI T H CUSTO MERS TO ENSURE T HAT T H EY ARE E NJOY I NG
T H E I R M EALS AND TAKE ACT IO N TO CORRECT ANY
P ROBLE MS.
E SCORT CUSTO M ERS TO T H E I R TABLES.
E XP LA I N HOW VAR IO US M E N U I T E MS ARE PREPARE D, DESCR IB I NG
I NGRED I E N TS AND COOK I NG M E T HODS. I N FOR M CUSTO MERS
O F DA ILY SPEC IALS.
P REPARE CHECKS T HAT I T E M I ZE AND TOTAL M EAL COSTS AND
SALES TAXES.
P RESENT M E N US TO PATRONS AND ANSWER QUEST IO NS ABOUT
M E N U I T E MS, MAK I NG RECO M M E NDAT IO NS U PON REQUEST.
R E MOVE D IS H ES AND G LASSES F RO M TABLES OR COUN TERS, AND
T AKE T H E M TO K I TC HE N FOR CLEAN I NG.
S ERVE FOOD AND/OR BEVERAGES TO PATRONS; PREPARE AND
S ERVE SPEC IALTY D IS HES AT TABLES AS REQU I RE D. STOCK
S ERV ICE AREAS WI T H SUPPL I ES SUCH AS COFFEE, FOOD,
T ABLEWARE, AND L I N E NS
EDUCATION SOME COLLEGE COURSEWORK CO MP LE TE D, CR I M I NAL J UST ICE,
Page 9
S EPTE MBER 2011
U N I V E RS I TY OF P HOE N I X P HOE N I X, AZ
H I G H SCHOOL OR EQU IVALENT, H ONORS ENG L IS H AND ANATO MY
A ND P HYS IO LOGY,
S EPTE MBER 2005 - J U NE 2006
A TLANT I C C I TY H I G H SCHOOL ATLANT IC C I TY, NJ
H I G H SCHOOL OR EQU IVALENT,
S EPTE MBER 2002 - SEPTE MBER 2005
A BSEGAM I H I G H SCHOOL GALLOWAY TOWNSH IP, N J
Page 10
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