Quality Assurance / Operations Management

D'Valincia Waters **** Lake Estates Way, Atlanta, GA 30349 hm.-

678-***-****, cell - 229-***-**** ******@*****.***

To whom it may concern:

I offer over 19 years of product safety and 13 years of quality management

experience. This experience includes training, developing and implementing

sustainable processes in product safety, quality systems, plant safety,

environmental management, regulatory compliance and personnel management.

In addition, my experience includes the ability to drive continuous

improvement in processes, assess risks and respond appropriately.

I have a proven ability to implement and sustain (SQF) level II and SQF

level III Quality / Product Safety certifications. Developed and

implemented training programs for SQF, HACCP (Hazard Analysis Critical

Control Point) and GMPs. Experienced professional with a thorough

understanding of FDA and GDA inspected facilities. Comprehensive

experience in the implementation and collaboration with FDA, GDA and third

Party audits regarding manufacturing rules and regulations.

My quality leadership includes managing projects and cross-functional teams

to comply with customer, FDA, GDA and corporate quality programs. Project

management experience includes improving consumer complaints, resolving

product quality concerns, developing new products, / processes and serving

as the approver for plant for food safety, operations and quality

functions. I have experience developing staff and building functional

teams to meet required goals and objectives. An experienced leader in

applying sound, systematic problem-solving methodologies in identifying,

prioritizing, communicating and resolving quality/operational issues. In

addition, I have a keen eye for details, organization, and the ability to

persuade leadership in a manner that demonstrates focused passion while

building strong teams to achieve targeted goals and objectives.

I am confident that I will be an asset to your quality and product safety

programs. I welcome the opportunity to meet with you personally to explore

my contributions.

Regards,

D'Valincia Waters

D'Valincia Waters

3622 Lake Estates Way, Atlanta, GA 30349 hm. - 678-***-****, cell -

229-***-**** ******@*****.***

CAREER PROFILE

Over 19 years of experience in the food safety industry with a proven track

record for over 13 years in manufacturing to include managing quality,

operations, sanitation and food safety. Identify and analyze biological,

chemical and physical hazards and determining the most effective strategy

for resolution. My experience also includes 5 years in public health

regulating food facilities. Develops, implements, and monitors food safety

and quality systems to optimize the plans around business performance

metrics. A certified SQF Practitioner that has successfully developed

implemented and sustained both SQF Level II and III (Safe Quality food).

Experience driving continuous improvements using multiple aspects of lean

methodologies including AMD, root cause analysis, focus improvement,

standard work and waste management. My lean experience also includes

developing a culture of continuous improvement focusing on the people,

quality, and cost for processing.

EDUCATION

Auburn University at Montgomery Bachelor of Science Biology Minors:

Chemistry and Mathematics

CAREER SKILLS AND KNOWLEDGE

Dedicated leader that identifies and implements effective process control

systems to support the development, qualification and on-going

manufacturing of products to meet or exceed internal and external

requirements. Ability to teach and coach employees at all levels for

supporting quality systems, food safety systems and operational processes.

Act independently and proactively to influence others and implement change.

An experienced leader in applying sound, systematic problem-solving

methodologies in identifying, prioritizing, communicating and resolving

quality/operational issues. Develops and implements strategic quality

plans, inspection plans and quality/regulatory compliance operating

procedures to meet FDA and internal requirements. Tracks quality /

operational trends and initiates action items to resolve issues and manage

assigned corrective actions. Investigate, plan and implement improvements

to products and manufacturing processes that directly affect safety,

quality and productivity to produce a better quality product more

efficiently.

SQF Level II & III Practitioner

Registered Sanitarian with Texas Department of Health 1994 - 2002

American Institute of Baking Food Safety and Sanitation Training, May 2000

& August 2003

American Institute of Baking HACCP Training Workshop May 2000, 2008

American Institute of Baking Assuring Quality 2000

American Institute of Baking Food Processing and Sanitation 2004

American Institute of Baking SQF II and III Training 2010

American Institute of Baking HACCP Training 2009

Continuous Process Improvement Training 2010 - Ongoing

FDA Certified in HACCP (Hazard Analysis Critical Control Point)

Leadership in Action Training 2012

EMPLOYMENT HISTORY

Jan 2013 to Aug 2013 The Schwan Food Company

Manager Manufacturing Atlanta, GA

. Managed plant improvement in efficiency, team performance and cost for

a facility with 400+ employees.

. Assisted in the development of goals and objectives in areas such as

employee engagement, continuous improvement, safety and cost

reduction.

. Developed and executed manufacturing plan and production schedule for

up to six lines that maximizes manufacturing performance.

. Perform regular analysis as a means for identifying variances,

highlighting opportunities, and developing effective action plans.

Worked with department managers for support functions such as

accounting/finance human resources, maintenance and information

technology.

. Facilitate team continuous improvement events comprised of both hourly

and management employees.

. Collaborate with Research and Development in product development new

product and implementation of plant trials.

Achievements: Implemented continuous improvement programs to improve

plant communications and daily management.

Aug 2010 to Jan 2013 ConAgra Foods

Manager Plant Quality 2008 to 2013 (Promoted to Operations Manager) -

ConAgra Foods

. Successfully managed, developed and implemented quality assurance,

sanitation and laboratory operations.

. Implemented and managed verification and validation of SQF Level III

Certification and HACCP.

. Handled all third party and regulatory audits for the plant

and communicated results to corporate.

. Managed and assisted in the development microbiological testing

programs for finished product, critical plant areas and environmental

monitoring.

. Developed, designed, implemented and sustained food safety

and quality systems to obtain SQF level II and III

certifications.

. Managed plant personnel through development and hiring of

direct reports.

. Developed and implemented Continuous Improvement Pillar functions for

quality management systems to include, iCiX site administration,

product quality, net weigh controls (SPC), and the SAP related

functions.

. Hired and developed plant personnel and direct reports.

. Performed regular audits of quality procedures and

reassessed the HACCP Plan.

. Executed successful leadership in quality and food safety to included

developing and managing plant audits, HACCP compliance GMP training,

sanitation, pest control;

. Reviewed, investigated and responded to customer complaints

to ensure compliance with product specifications.

. Developed Continuous improvement plans to improved consumer

complaints.

. Ensured compliance to all regulatory agencies laws and both plant and

corporate policies and procedures.

Achievements: Developed, implemented and sustained both SQF Level II and

III certifications. Developed and designed processes and procedures to

sustain quality and food safety programs. Achieved the Silliker Gold Audit

Certification for annual plant food safety and quality audit; Promoted to

Operations Manager;

Operations Manager ConAgra Foods

. Focused on developing processes to improve end-results and

productivity;

. Responsible for the hiring and development of direct

reports;

. Role includes covering responsibilities of plant manager in his

absence.

. Administered and developed policies and procedures for operations in a

union environment.

. Gathered data to build baseline and initiated processes to improve

baseline.

. Fully implemented and maintained the SQF (Safe Quality Food) 2000

Certified System requirements, including training, verification and

validation within area of responsibility.

. Managed and developed college interns annually.

. Developed and implemented programs to drive the success of employee

engagement and a team environment.

. Effectively communicate results and action plans to all employees,

managers and corporate.

. Collaborated to optimize schedule attainment and meet customer service

requirements.

. Initiated cost savings measures relating to crewing, standards and

yields.

. Used continuous improvement tools, SPC tools to manage yields and

improve process.

. Ensured all quality, food safety and regulatory standards,

specifications and policies met or exceeded goals.

. Worked with the R&D team to develop products and conduct plant trials.

Achievements: Plant awarded runner-up for Plant of the Quarter in 2012.

Designed and developed programs to drive engagement of employees in

operations and maintenance. Implemented continuous improvement programs to

improve line efficiency. Effective lead both quality department and

operations department during hiring process for a new Quality Assurance

Manager for the plant.

2006 - 2007 Pepsi Bottling Group Quality Control Manager Atlanta, GA

. Set quality assurance standards and aligned the organization to

achieve these standards.

. Responsible for managing product quality, food safety, and sanitation

programs.

. Developed and implemented operating procedures to improve product

quality.

. Recommended new technology within the department to improve and manage

plant safety and quality.

. Managed all laboratory activities for the testing & evaluating of raw

ingredients, processed batches and finished products to meet quality

standards.

. Implemented and maintained the integrity, innovations and calibration

of all QC Laboratory test equipment.

. Hired and developed plant personnel and direct reports.

. Managed product batching and analysis processes. Performed routine

tests to ensure resulting mixture met specified properties and

consistencies.

. Managed and accounted for a $1 million + ingredient/ concentrate

inventory.

. Implemented and managed ingredient yields/ yield studies.

. Maintained and monitored wastewater treatment system to ensure

compliance with city, state and federal environmental laws.

Achievements: Awarded the Caleb Bradhem Quality Award 2006; Improved

flavor change process to improve product quality and plant efficiency.

Utilize SPC tool to managed plant finished product fill weight process.

2000 - 2006 Flowers Baking Company Quality Control / Sanitation Manager

Tucker, GA

. Responsible for the design, development and implementation of GMP,

HACCP, Quality, food safety programs, processes and monitoring efforts

that assured product quality and food safety from the Supplier to the

consumer / customer.

. Managed sanitation and pest control programs for a 3-shift operation.

. Managed plant Hazard Analysis Critical Control Point programs to

include ensuring proper documentation, verification and validation

necessary for annual revisions.

Achievements: Develop processes in procedures to sustain quality and food

safety programs. Develop plant specific food safety and quality training

for plant. Developed finished product specifications to manage product

quality standards and managing SPC program to ensure compliance.

1999 - 2000 Spring Wheat Bakers Quality Systems Coordinator

McDonough, GA

. Designed, developed and implemented quality and food safety programs

for a frozen dough and par-baked bread start-up operation.

. Developed and managed product specifications, food safety and

sanitation requirements.

. Developed environmental monitoring and sampling procedures to ensure

facility met implemented required food safety standards within the

plant environment.

. Managed costs for quality and sanitation departments.

Achievements: Successfully developed processes for quality and food safety

programs for a start-up bakery operations. Successfully designed and

developed startup quality laboratory / test kitchen. Promoted from Quality

Assurance Supervisor to Quality Systems Coordinator;

1993 - 1998 Fort Worth Public Health Dept. Consumer Health Specialist

Fort Worth, Texas

. Performed regulatory food safety audits of public retail food

facilities and investigated food-borne illnesses and complaints for

public health Governmental Agency.

. Conducted regulatory inspections included the inspection of

(manufacturing, temporary, mobile, fixed) food establishments,

childcare facilities, public swimming pools and spas, hotel and

motels.

. Provided epidemiological investigations of food borne/water borne

outbreaks and complaints;

. Responded to emergency incidents involving food establishments that

required the examination and / or condemnation of food potentially

exposed to fire, water damage etc.

Achievements: Developed and designed departments Standard Operating

Procedures for public health food safety programs. Achieved and maintained

Registered Sanitarian Certification and elected of Registered Sanitarian

Board in Austin, Texas.

1992 - 1993 Professional Services Industries Laboratory Technician

Arlington, TX

. Conducted microbiological and chemical analysis of wastewater and

food;

. Performed quality and Nutritional analysis of food that also included

preparation and standardization of solutions;

REFERENCES: Available upon request

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