Customer Service Quality Assurance

OBJECTIVE:

To obtain a position in a company as a Phlebotomist where I can maximize

my knowledge on the healthcare setting, as well as enhance blood collection

skills and use my experience to help improve a company's operation.

EDUCATION:

AplMed Academy, Denver CO, June2012- April 2013

Certified Phlebotomy Technician

Denver Center for International Studies, Denver CO, May 2010

Diploma in International Studies & High School Diploma

EXPERIENCE:

9News Family Health fair, Denver CO, October 2013- November 2013

Phlebotomist

. Greeted and treated all patients in a respectful manner.

. Properly identified each patient having blood work done.

. Set up all blood collection equipment such as the evacuation tube

system, and properly prepared all other equipment needed such as

tourniquets, alcohol swabs, and bandages.

. Followed the order of draw according to the specific test(s) that were

being preformed.

. Applied safety precautions for patients who were at risk of fainting

or very fearful of the procedure.

. Ensured all specimens were collected accurately and on time and

according to procedures.

. Correctly labeled all specimens including, time, date, and initials of

Phlebotomist after the blood draw was complete.

. Bandaged puncture site and ensured bleeding had stopped.

. Preformed 100+ venipunctures for the purpose of analytical testing.

. Test(s) preformed; Chemistry panels, Prostate Specific Antigen test,

Vitamin D's, Complete Blood Counts and Hemoglobin A1C's

.

9News Health Fair, Arvada CO, April 2013

Phlebotomist

. Greeted and treated all patients in a respectful manner.

. Properly identified each patient having blood work done.

. Set up all blood collection equipment such as the ETS system, and

properly prepared all other equipment needed such as tourniquets,

alcohol swabs, and bandages.

. Followed the order of draw according to the specific test(s) that were

being preformed.

. Applied safety precautions for patients who were at risk of fainting

or very fearful of the procedure.

. Ensured all specimens were collected accurately and on time and

according to procedures.

. Correctly labeled all specimens such as time, date, and initials of

Phlebotomist after the blood draw was complete.

. Bandaged puncture site and ensured bleeding had stopped.

. Preformed 100+ Venipunctures for the purpose of analytical testing.

. Test(s) preformed; chemistry panels, Prostate Specific Antigen test,

Vitamin D's, Complete Blood Counts and Hemoglobin A1C's

APLMed Academy, Denver Co, June 2012- April 2013

Phlebotomist Training Course

Acquired knowledge in all of the following areas:

. The Healthcare Setting

o Past and present and the health care setting.

o Quality assurance and legal issues.

o Infection control, safety, first aid, and personal wellness.

. The Human Body

o Medical Terminology

o Human Anatomy

. Blood Collection Procedures

o Blood Collection Equipment, Additives, and Order of Draw.

o Venipuncture Procedures.

o Preanalytical Considerations.

. Special Procedures

o Special Collections and Point-of-care-testing.

o Computers and specimen handling and processing.

o Nonblood specimens and test.

. Completed 100+ venipunctures while participating in 40 hours of lab work.

Onyx Wholesale, Arvada CO, March 2011- June 2011

Manager in training

. Management Training Program.

. Learned proper phone etiquette to better make and receive phone calls.

. Kept track of trainees merchandise and filed inventory sheets at the end

of each day.

. Organized and filed company paperwork.

. Learned how to hold employment interviews.

. Preformed receptionist and front desk type duties.

. Practiced management skills by hosting business trips and business

meetings.

Vans, Aurora CO, June 2009- April 2010

Sales Associate

. Contained vast amounts of product knowledge.

. Handled company money.

. Increased sales for higher store numbers.

. Resolved any customer issues and concerns.

. Received customer service and communication skills.

. Participated in a theft prevention training program and later applied the

skills learned.

. Managed and kept track of inventory.

. Trained and taught new hires how to work the stock room.

. Made sure the store floor was always kept neat and organized, and put up

misplaced items.

Contact this candidate