Customer Service Manager
Resume:
Dana L. White
Pittsburgh, PA 15202
Phone: 412-***-****
Email: **********@*****.***
Objective:
To obtain a challenging customer service position with a progressive
organization allowing me to utilize my skills and provides me with the
opportunity for growth and advancement.
Qualifications:
. More than 15 years experience in a call center environments providing
exceptional and professional customer service, with 5 years in
collections.
. Ability to navigate multiple computer programs simultaneously.
. Excellent written and oral communication skills, with great ability to
multi-task.
. Thrives in stimulating, fast paced, high volume environments with
proficiency in effectively solving problems and making sound judgments
independently.
. Proven ability to adapt to change and balance multiple projects
simultaneously.
. Exceptional interpersonal and negotiation skills developed in both
team and individual environments.
. Proficiency with database applications including MS Office Suite.
. Organized, analytical, detail-oriented, and completes projects in a
timely manner.
. Typing speed of 65 WPM, and 10,000 KPH, with 10 key data experience as
well.
Skills:
Record Management CICS System and Program
CNA and CPR certified Cobra
Bookkeeping Medical Terminology
ICD-9 Codes Quick-Books
Healthcare Provider Knowledge Medical Records
Education:
Allegheny General Hospital Nursing Program - 06/2005
- 10/2005
Certificate of Nursing Aide
Community College of Allegheny County - Pittsburgh, PA 08/2002 -
01/2003
Sawyer Business School - Pittsburgh, PA 09/1989
- 05/1991
Bachelor Science - Business Administration
Langley High School - Pittsburgh, PA 09/1985 -
06/1989
General High School Diploma
Experience:
Morneau Shepell 09/2012 - 05/2013
3rd assignment 09/2013 -- Present
Customer Service Rep
. Canadian Inbound healthcare call center.
. Multiply clients
. Explaining 2013 healthcare benefits
. Enrolling clients into 2013 benefits
Circle K 07/2010 - Present
Clerk
. Complete check out for customers, assist with lottery, money orders,
check cashing, etc.
. Prepare the store for the next day of business.
Allegheny General Hospital 09/2003 - 01/2009
ED Registrar
. Registered emergency room patients to be seen by a doctor.
. Verified insurance, and coded claims for proper payments.
. Provided medical assisting with patients as needed.
Hill Community Development Corporation 11/2002 - 01/2006
Office Manager
. Completed and received outbound and inbound calls.
. Scheduled meetings, paid bills, dealt with invoices.
. Verified and ensured minutes for monthly meetings.
. Calculated monthly bills and prepared and mailed checks for bills.
. Completed communities out-reach programs working with many block
groups on different types of projects.
Highmark BC & BS 06/2000 -
03/2002
Claims Processor
. Coded, paid, and rejected medical claims submitted by subscribers, as
well as doctor's offices.
. Ensured all the correct coding and pricing amounts were there for
processing.
AT&T Broadband 05/1998 - 05/2000
Customer Service Representative
. Went over detailed billing with customers, as well as connected up
VCR's and DVD's to Digital Cable.
. Helped customers trouble-shoot technical issues.
. Initiated trouble tickets and accepted taking payments via check or
credit card over the phone.
. Set-up new accounts and disconnected services as needed.
TMA Charter School 02/1996 - 05/1998
Administrative Assistant
. Helped with the coordination of what needed to be done for a school
starting from the ground up, including accounts receivable and
accounts payable.
. Enrolled students, took attendance, and conducted breakfast and lunch
programs.
. Worked with invoices, a lot of multi-tasks things as far as opening
and running a New School.
Equitable Gas Company 08/1995 - 02/1996
Collection Agent
. Completed outbound calls to customers to verify address, number of
people in household, and income.
. Dealt with terminations and shut-offs, in which I assisted customers
with the option of paying their bills by phone and discontinue
termination letter, or contacting the Public Utility Commission (PUC)
avoid disconnection of services.
Affiliations:
Central North side Neighborhood Council 07/2003 -
03/2008
Board Member/ Youth Committee
Children2Champions/North Shore Stallions 03/2004 -
Present
Owner/Office Manager/Board Member
Central North side Neighborhood Council 05/2002 -
03/2008
Alpine Committee-Co-Chairperson
References:
Nancy Rees
Present Supervisor
412-***-**** ext.4861
Jada Thompson
Previous Supervisor
Rev. Toni Bacon
Business Partner
Michele Welch-Cruse
Friend
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