Customer Service Executive Staff

Corey E. Wangler

**** **** **** ******

Erie, PA 16505

814-***-**** (Cell)

*****.*.*******@*****.***

Certified Technician [pic] [pic]

skilled in

Network Maintenance and

Desktop Support.

[pic]

Education

Pittsburgh Technical Institute, Oakdale, PA

Associate in Specialized Technology Degree

Computer and Network Systems Technology

Perfect Attendance, High Honors (GPA 3.85) July 2003

Internships

Crawford Central School District, Meadville PA

November 2004-July 2005

Intern: Duties included technical assistance, traveling throughout the

district troubleshooting network and computer problems, ghosting computer

labs, supporting laser and inkjet printers, installing hardware, and

installing software and operating systems.

University of Phoenix, Pittsburgh PA

April 2003-July 2003

Intern: Duties included ghosting computers, upgrading a Windows 98 network

to a native 2000 network, troubleshooting network and computer problems,

offering desktop support, performing inventory and equipment management,

and setting up a web server and webpage

Professional Skills

Hardware Operating Systems Server Applications

? Systems Engineering ? Windows NT server/2000 ? WDS

? LCD Repair server/2003 Server ? Microsoft Exchange

? Windows ? Ghosting

95/98/2000professional/XP ? Group Policy

? Mac OSX

Networking Database Programming

? Cabling ? SQL ? Qbasic

? Patch Paneling ? Microsoft Access ? Visual Basic

Work Experience

CompuCom Systems INC, Erie PA

July 2010- Present

. Desktop Support Analyst: As a contractor on assignment to GE ISS,

duties include Level 2 support for End Users and Executive Staff.

Installing, upgrading, and replacing end user PCs in a corporate

environment. Repairing and documenting End User PC issues that are

reported through Service Now ticketing system. Preforming Data

network activations as requested.

Great Lakes Institute of Technology, Erie PA

September 2009- July 2010

. Assistant Network Administrator: Duties included imaging of domain

computers and maintaining all company images. Also supported all Dell

computers, and all hardware and software installations, as well as

performed telephone support. Maintained company's Active Directory,

and Group Policies, and supported company's internal Cisco Routers,

Switches, Access Points, and VOIP Phones.

Universal Well Services, INC, Meadville PA

September 2005- April 2009

. System Support Technician: Duties included telephone support for Dell

computers and printers of 700+ remote users, hardware installations,

Dell PC setups and configurations, imaging of PC's

. Network Administrator: Duties included setting up, configuring, and

maintaining Cisco Routers, Switches, Phone System, and Wireless Access

points. Training End users on functionality and features of the Cisco

phone system. Supporting end users on the day to day network

functions. Assisting with telephone support for all areas of

Information Technology

Staples, Cranberry Township, Robinson Township, and Meadville PA

August 2001-September 2005

. Part-time Associate: Duties included fixing computers, stocking the

shelves, operating the register, assisting in the copy center, and

providing excellent customer service.

. Office Equipment Specialist: Duties included tracking inventory,

setting up display fixtures, assisting with management of the store,

training other associates, and providing excellent customer service.

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