Manager Customer Service

Angel D. Hernandez

**** ********* ****** ***. ** Orlando, FL 32807

Phone: 407-***-**** email: ***************@****.***

Objective

Fluently bilingual (English/Spanish) Finance, Management, Customer Service and Sales Professional seeking for position with an organization that will utilize my skills and experience and offer the opportunity to grow within them.

Employment History

Real Estate Investment Analyst

04/2013- 08/2013 Re/Max 200 Realty Winter Park, FL

This position consists of analyzing vast amounts of data, figures and calculations in order to determine if the properties would meet the standards of the private investment firm’s criteria.

Assistant Manager

06/2011-01/2013 Ultimate Solutions Associates, LLC Winter Park, FL

I was entrusted with daily operations of the firm’s principle office. I created and implemented new sales campaigns in order to increase customer base. Interview new customers to confirm their situation was viable to provide them with the service the firm provided.

Case Manager

02/2010 – 07/2011 Solo Financial, Inc. / The GM Law Firm Orlando, FL

Create and implement marketing campaigns to increase customer base. Interview clients.

Assistant Manager

06/2008-09/2009 First Continental Mitigation & Solution, LLC Orlando, FL

I was entrusted with daily operations of the firm’s principle office. Oversee staff of 15 in all phases of work. I created and implemented new strategies in order to increase customer base. Interview new customers to confirm their situation was viable to provide them with the service the firm provided.

Regional Manager

01/2006 – 09/2007 Casa Bella Gallery, Inc. Stuart, FL

Oversee daily operations, sales and service, and installation teams in four stores comprising the Southern Florida Region. Directly responsible for over 125 employees in various departments. Keep employees motivated in order to reach and/or surpass goals set by upper management. Interview new prospects seeking employment.

Mortgage Broker

02/2001 - 09/2006 Express Mortgage Solutions Orlando, FL

Originate new commercial and/or residential mortgage loans for clients to purchase or refinance, depending on what their specific goals were.

Education

• Far Rockaway High School Far Rockaway, NY

• State University of NY at Albany Albany, NY

• Kambuck Mortgage School Orlando, FL

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