Customer Service Engineer
Resume:
Willy Beneche
***** ******* ** *****: 561-***-****
Wellington, Florida 33414 ********@*****.***
Career Profile: Operations Management
• Focused, analytical professional with reliable educational background complemented by work experience
involving field supervision and projects renovation.
• Able to balance creative thinking with logical design ideas, enjoy opportunities to develop solutions that address
challenging projects.
• Work effectively in both, self-managed and team based projects, maintain high ethical and quality standards,
professional demeanor and cooperative attitude.
• Use hands-on, detail oriented approach in completing assignments.
Knowledge and skill areas:
• Report writing, field supervision, evaluation of non-technical losses, quantity survey, team oriented and
ability to communicate with people from different background and languages, proficient in effectively
organizing, handling and monitoring a wide variety of tasks. Microsoft Power Point fully trained.
Education: AS in Sustainable Construction Management, GPA 3:30
Palm Beach State College, USA (2012)
L.E.E.D. accredited. (Green Advantage)
Selected level coursework:
o Principles of electricity
o Estimating
o construction calculations and methods
o Communication
Diploma in Civil Engineering
Institut Superieur Technique D’Haiti, Haiti (1988)
Certificate in Business Administration
I.N.A.G.H.E.I, Haiti (1990)
Project Highlights
Worked with local and international companies like COMEI, ECEM, ELMECO, ELMECEN and supervised their
operations during one of the most prestigious renovation projects of the electric grid system in Haiti.
Participated in surveying and implementing the electrification of Port Margot, Labadie, Anse D’Hainault- Dame
Marie, and Port-Salut.
Assured that primary and secondary lines, high and low tension, were built as planned,
as well as improvement to assure the safety of the local population.
Managed external liaison affairs with elected municipal officials, city/town managers and directors of public works
and utilities.
Supervised operations of completion of various electric stations around Port au Prince as Toussaint Brave, Varreux
and Canapé Vert.
Work Experience
Restoration Technician (Stanley Steemer): May 2013 to present
Survey flooded and fire damaged houses, estimate the scope of work, calculate the perimeter to rebuild, baseboard
and drywall to take out, physical evaluation of damages and proposition of solution as of the quantity of dryers and
dehumidifiers to cover the surface affected, daily monitoring.
Tax Specialist (H and R Block): 2000- 2004
Assisted clients during tax season by interviewing and preparing their returns. Maintained regular contact with the
Internal Revenue Service to process information or verification. Great customer service skills.
Director of a processing plant (PRINSA): 1996-1998
Overseeing the entire operation at the plant, negotiated complex customer concerns, provided day to day responses
to issues while managing a team of more than fifty employees. Personnel included an accountant, supervisors,
machinists, electricians and mechanics. Significantly improved sales results.
Coordinator at the Commercial Direction (EDH) 1992-1995
Coordinated the daily operational objectives of performing departmental functions in an efficient and timely
manner. Monitored fraud prevention policy and procedures.
Chief of Section of Energy analysis (EDH) 1989-1992
Maintained and examined multiple databases to generate successful and efficient reports of non-technical losses.
Pinpointed the real causes for upper management to make corrections. Served as a key link between engineer
counsel and technicians.
Estimator- Drafter (EDH) 1985-1989
Conducted survey, inventory control, work supervision based on preexisting drawing, performed other related
activities in position involving field studies and frequent travels to various counties within Haiti. Reported directly
to the engineering staff and directors.
References upon request.
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