Manager Training
Resume:
SHELLY SMITH
Fuquay Varina, NC 27526
***************@*****.***
LinkedIn Profile: http://www.linkedin.com/pub/shelly-smith-mba/2a/974/5a4/
An enthusiastic and highly motivated achiever seeking a long-term
professional HR career
Summary of Qualifications
Demonstrated ability to handle and organize skilled projects in a fast-
paced environment
Dependable, stress-free team player willing to assume high levels of
responsibility
Accountable for all expenditures in department and reliable for decision-
making
Strong leader with the ability to maintain and retain a successful team
Constantly enduring physical challenges
Very mobile (willing to relocate)
Education
Strayer University, Raleigh, NC,
M.B.A. with a Human Resource Management Concentration 08/05-09/07
North Carolina State University, Raleigh, NC
B.S. in Textile Management with and Apparel Concentration 08/01-05/05
HRIS Experience: PeopleSoft, ICIMS, SAP (Requisition Administration, Cognos
Reporting, Queries)
Work Experience
TE Connectivity, Fuquay-Varina, NC 01/12 -
Present
HR Business Partner (Current Position)
(1/13 - Present)
. Lead a HR department independently
. Ensure alignment of HR practices / procedures with Global teams
(Mexico, Canada, etc.)
. Manage and coordinate organization-wide Performance Management efforts
. Responsible for the investigation of employee relation conflicts
. Advise and provide assistance to supervisors and managers on
identifying, evaluating, and resolving employee relations issues;
ensure consistent treatment of employees.
. Handle the processing of all FMLA & STD Claims
. Ensure effective communication to employees of Company-related
information
. Lead talent acquisition strategies and employee on-boarding and
process
. Review and implement Corporate HR policies and procedures as necessary
. Proactively monitor the work environment to identify and address
trends, and areas of improvement to increase employee engagement
. Identify training needs and utilization of company resources to design
and deliver appropriate training courses
. Administer compensation programs based on corporate guidelines and
participate in job evaluations and pay decisions as required
. Coach, counsel, and influence business leaders in the area of
selecting top talent, succession planning, development of hi-potential
employees, employee relations, performance management, discipline,
etc.
. Develop standard reports and analytics to track key performance
indicators such as: Open Jobs, New Hires, Turnover, and Absenteeism
. Lead the full recruiting life-cycle from managing the funnel of
candidates, the relationship with hiring managers, and the process
from the assignment of a requisition through to hire
. Manage candidate and hiring manager experience; effectively manage all
agency relationships; work with hiring manager and HR business partner
to identify on-boarding strategy
TE Connectivity, Fuquay-Varina, NC
HR Generalist (Previous Position)
(07/12 - 01/13)
. Partner with managers and executives across a variety of functional
areas to drive key HR initiatives and strategic processes.
. Promote data driven decision making and strategic development by
providing HR related data and reporting to functional and business
leaders.
. Establish, create, and institute policies and procedures, serving as a
resource for policy and procedure interpretation to both managers and
employees.
. Coach and develop manager skills around employee relations, talent
development and other key areas.
. Provide support by identifying, evaluating, and resolving employee
relations issues.
. Ensure compliance with all employment laws, mitigating organizational
risk.
. Assist employees with inquiries/concerns and act as an impartial
advocate for fair and equitable treatment.
. Actively participate in business and HR projects.
. Manage the day-to-day activities and direction of Talent Acquisition
. Manage and coordinate all recruiting activities for hiring at all
employee levels
. Responsible for all components of full-cycle recruiting.
. Streamlined the recruiting process and utilized strategies to decrease
recruiting cycle times by 30%.
. Oversee applicant and employee records, ensuring corporate and
government compliance
. Review salary surveys, analyze compensation, and monitor performance
evaluation programs as necessary.
TE Connectivity / Aerotek, Winston Salem, NC
Technical Recruiter (Previous Position)
01/12 - 07/12
. Work closely with leaders and HR business partners to understand
talent acquisition needs
. Develop, drive and execute innovative recruiting strategies
. Coordinate and attend community college career fairs to attain
talent
. Provide consulting expertise regarding all recruiting activities
including needs assessment, gap analysis, sourcing, screening, setting
expectations, etc.
. Lead the full recruiting life-cycle from managing the funnel of
candidates, the relationship with hiring managers, and the process
from the assignment of a requisition through to hire
. Manage candidate and hiring manager experience; effectively manage all
agency relationships; work with hiring manager and HR business partner
to identify on-boarding strategy
Caterpillar Inc., Sanford, NC 01/ 10 -
11/11
Facility HR Representative
. Oversaw, analyzed and submitted data in Caterpillar's Kronos payroll
system to maintain accuracy in compensation (continuously reviewed
compensations plans to ensure consistency)
. Counseled managers and employees with HR issues (benefits, recruiting,
pay, employee relations, etc.) and ensured compliance around HR
policies and governmental laws
. Built and maintained effective working relationships with the
leadership team and employees to advise on change and organizational
matters that may affect both.
. Provided, originated and distributed communications to support our
organizational leadership team
. Wrote articles for local newspapers for the Sanford facility.
. Planned, organized and executed facility events
. Ensured consistency in communications and HR policies between
facilities by holding conference calls
. Leader of a Work.Life.Improvement engagement team for our facility -
as a result, increased Caterpillar's engagement score by 45% (from 64%
to 93%).
. Created a proposal to implement a workout program at our facility,
implemented the plan and lead the workout program
. Served as a back-up in recruiting and training to ensure processes are
carried out efficiently (interviewed, hired, conducted new hire
testing, attended career fairs and lead orientation sessions)
. Trained supervisors on policy changes and Caterpillar systems
. Lead project teams to improve policies and procedures
. Facilitated annual enrollments in the local Caterpillar facility so
that managers and employees understood the different benefit package
options.
Caterpillar Inc., Cary, NC 09/08 - 01
/10
HR Recruiter
. Completed EEO Written Affirmative Action Plans for various facilities
within CAT.
. Schedule and conduct Targeted Selection interviews for production and
salaried employees
. Conducted and administered online testing for potential employees
. Performed various Pre-Employment functions. IE: Extending Background
checks; drug screens; filing; data entry; creating pre-employment
paperwork; testing materials; I-9's, etc.
. Worked with partners to hire employees - post job openings, input new
hire data information into Peoplesoft (new hires and existing hires),
etc.
. Conducted New Hire Orientations
. Gathered, maintained and created Wage and Benefit Surveys
. Handled unemployment administration - employees filing unemployment,
answering questions regarding unemployment status, etc.
. Managed hourly, support and management recruiting
Volt/Caterpillar, Cary, NC 11/07 - 09/08
Learning Administrator for HR
. Evaluated procedures for our global HR shared services centers
. Worked with vendors and providers for third party training options
. Oversaw the creation and delivery of in-house training, tools,
systems, and methods
. Closely partnered with the HR leadership team to ensure training and
development efforts appropriately met our business requirements
. Facilitated the deployment of training workshops throughout
Caterpillar's district
. Promoted enrollment in internal/external training classes
. Provided information on various training courses over the phone
. Tracked and managed the provision of training through various
databases
. Assisted co-workers in hiring Caterpillar employees
. Coordinated training schedules for new hires
. Worked directly with instructors to schedule instructor-led trainings
. Managed training equipment and teleconference phones during trainings
. Input CAT training courses via the CAT website in order to encourage
employee registration.
. Maintained and updated Caterpillar's learning website (HTML coding and
design)
Fireside Hearth and Home, Morrisville, NC 07/05 -
11/07
Liaison between sales and operations/ Inside Sales Coordinator
. Trained employees at the Morrisville location - Traveled to California
to train employees
. Handled all major national builder accounts (KB Homes, McNeill
Burbank, Lennar, McCar, Toll Brothers, Homelife, Pulte, Richland
Homes)
. Assisted customers and builders by scheduling installation, service
and warranty work in an efficient, courteous and timely manner
. Completed daily/weekly schedules for installers and service technician
. Assisted Installers and Service Technicians by providing needed
information and helping to solve problems
. Provided phone triage to solve problems over the phone when possible
. Received completed and unfinished work orders, recorded the completed
jobs, and resolved unfinished work orders
. Resolved any backorder issues and reschedule backorder jobs in a
timely manner
. Resolved customer complaints by investigating problems, developing
solutions, and coordinating with the appropriate manager
. Generated orders for specific items or general repair parts required
for repairing fireplaces
. Answered all phone calls as quickly and efficiently as possible to
minimize any voice mail call-backs. Returned all phone calls daily
. Helped build relationships between sales and operations by solving
problems and keeping them at a minimum.
USDA, Raleigh, NC 02/04-05/05
Clerical Administrator
. Performed a variety of clerical and administrative duties including
the use of
word processing, spreadsheets, and other similar office automation
applications/software
. Received, reviewed, and prioritized incoming material, including mail,
and determined
its proper handling
. Assisted Executives and Management with their daily tasks
Winn Dixie, Raleigh, NC 04/98-
10/04
Asst. Front End Manager
. Promoted from a bagger to cashier then to a front end manager within
two years
. Accountable for all office work during my shift (Bookkeeping:
depositing cash, checks, misc., etc.- Scheduling)
. Handled customer complaints and concerns when upper management was not
around
. Delegated job responsibilities among co-workers
. Worked closely with customers to help provide a friendly environment
. Served customers and ensured they received 100% customer satisfaction
. Trained employees
. Managed baggers, cashiers and front end clerks.
Volunteer Work/Involvements/Skills
TERA Community Committee 2013
Chamber of Commerce 2013
AHA 2012 - 2013
United Way 2010-2013
Salvation Army 2009
Habitat for Humanity 2008-2011
Notary Public for North Carolina (4-13-2007 to 4-24-2012)
Leadership Experience
Knowledgeable in Microsoft Office (Word, Microsoft Excel, Outlook,
PowerPoint, Access, Publisher)
Typing Speed (65 WPM)
Very fast learner
Contact this candidate