Manager Management

US Veteran seeking an IT position in the telecommunications industry where

I can utilize my work experience and education with my Bachelor of Science

Network Communications Management degree skills.

TECHNICAL SUMMARY

Hardware Software Networking Business Skills

PC Troubleshooting Windows 2000/XP Routers Customer

Service

PC Repair Windows Vista/7 Switches Help Desk

Cisco Routers Software Upgrades Hubs Reports &

Records

Network MS Office 2007/2010 Cisco Phone Support

Installation

Network Norton Ghost 8 LAN/WAN Technical

Troubleshooting Training

Education And Training

BACHELOR DEGREE NETWORK COMMUNICATIONS MANAGEMENT 2013

DeVry university Henderson, NV

A+ Certification 2007

Americteach Denver, CO

Professional Experience

07/07-04/08 HQ AIR RESERVE PERSONNEL CENTER DENVER, CO

(E-Business Manager)

. Managed over $252k in computer and telephone inventory

. Handled and integrated Department of Defense software into contact

center

. Resolved web-based virtual personnel United States Guard and Reserve

tech support issues within 24 hr period

. Steered design of newly configured contact center making future

business center that meet or adhere to industry standards

. Developed quick reference guide for state-of-art digital sender

providing one stop guide for all users

. Appointed by division chief to be a spokesperson in cross-talk

teleconference and educated leaders on organizational hierarchy of

Virtual Personnel Guard and Reserve retirement and awards applications

. Volunteered to upgrade/repair personnel computers for less fortunate

members of the community

. Nominated for Noncommissioned Officer of the quarter

07/06-07/07 HQ Air Reserve Personnel Center Denver, CO

(Assist NCOIC)

. Provided technical knowledge to over 970k Air Force Reserve, Air

National Guard and retired Reserve Airmen world-wide

. Directed nine member service team in Directorate of Personnel Services

to process request for forms DD214's, National Guard Bureau Form 22's

for ex-military personnel

. Performed data updates in Oracle HR Military Personnel Data System

(MilPDS), including all Air Force member's duty history

. Answered queries generated through Virtual Personnel Center Guard-

Reserve web portal

. Handled unique issues concerning Remedy Case Management system,

Military Personnel Data system and Air Reserve Management web systems

. Resolved calls and emails per established performance metrics

. Participated in the planning and execution of data quality improvement

initiatives

09/03-07/06 US Air Force Sheppard Air Force Base Wichita

Falls, TX

(Personnel Systems Manager)

. Served as a professional advisor on management and analysis of

computerized personnel data

. Operated, monitored and oversaw the local functionality of Oracle HR

MilPDS and the Personnel Concept III system (PC-III)

. Monitored and updated Microsoft Access databases that acted as

integral part of Military Personnel Flight's daily operations

. Trained Oracle HR MilPDS and PC-III users on procedures for data

input, information retrieval and data analysis

. Utilized Oracle HR Discoverer data retrieval system, Microsoft Access

and Excel to deliver information to customers

. Updated electronic file plan to show electronic records management

files comply with Air Force Education and Training Command standards

. PC-III technician that sustained six 3B2 servers that provided vital

data to Commander's support staffs throughout the entire base and

other supported geographically separated units

09/00-09/03 Commander's Support Staff Sheppard AFB Wichita Falls, TX

(Human Resources)

. Performed wing personnel center functions to include wing into monitor

to help individual's that are relocating to Sheppard AFB

. Maintained suspense systems for personnel actions and correspondence

. Managed duty status changes via PC-III data system resulting in over

1k corrected duty status updates

. Streamlined procedures including creation of continuity books for

incoming personnel that ensured 100% notifications for the wing

. Assisted others to ensure mission accomplishment and awarded

Commanders' A-Team Award

. Awarded Personnel Technician of the year for 2002 for Sheppard Air

Force Base

. Mentored City View Elementary school children

Other Qualifications

. Ability to type 60+ wpm

. Operate basic office equipment, construct spreadsheets and

presentations with Microsoft Office products

. A+ certified

. Norton Ghost Imaging on Dell and HP Systems

. Adobe Photoshop graphic designer

. Sony Vegas Audio/Video Editing

. Records/File Management

Contact this candidate