Customer Service Sales

CYNTHIA WISE PADILLA

**** ******** ***., ***

Vegas, NV 89121 (C) 702-***-**** **************@*****.***

Professional summary

Customer service professional seeking a management role. Skilled in

training staff and establishing rapport with clients. Self-motivated with

exceptional communication and computer abilities. Military professional

with experience managing teams, maintaining heavy equipment and producing

graphics, overlays and reports, as well as disseminating tactical

information. Trustworthy leader.

Skills

Skilled trainer Quick learner

Excellent time management skills Organized multi-tasker

Late-night shift availability

Effective problem solver Troubleshooting

Effective workflow management Organized

Customer-focused Firearm and explosives handling

Microsoft Outlook, Word and Trained in security

Excel Team leader

Fast and efficient service Adept multi-tasker

worker Project management

Able to lift up to 75 lbs Written and oral communication

Team building skills

Critical thinking Attention to detail

Work history

Private (E-2) Feb 2013 - Current

United States Army Reserve 2901 E Sahara Ave., Las Vegas, NV 89104

. Developed and led training programs in preparation for combat.

. Trained in the use of tear gas and explosives.

. Employed, fired and recovered anti-personnel and anti-tank mines.

. Operated and maintained communications equipment.

. Performed as a fire team member during situational training

exercises and all infantry dismounted battle drills.

. Tracked personnel and supplies within the company.

. Tracked and filed administrative paperwork and personnel folders.

Sales Associate Jan 2013 - Jun 2013

Tommy Hilfiger 885 S Grand Central Pkwy, Las Vegas, NV

. Greeted customers and ascertained customers' needs.

. Helped customers with questions, problems and complaints in

person and via telephone.

. Stocked shelves and supplies and organized displays.

. Organized racks and shelves to maintain the visual appeal of the

store.

. Developed positive customer relationships through friendly

greetings and excellent service.

. Greeted customers in a timely fashion while quickly determining

their needs.

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges and security practices.

. Completed all cleaning, stocking and organizing tasks in assigned

sales area.

. Built relationships with customers to increase likelihood of

repeat business.

Manager May 2012 - Nov 2012

President's Pizza 380 Sahara Rd, Las Vegas, NV

. Consistently provided friendly guest service and heartfelt

hospitality.

. Promptly and empathetically handled guest concerns and

complaints.

. Operated the drive-through window and sales register quickly and

efficiently.

. Greeted customers and provided excellent customer service.

. Maintained high standards of customer service during high-volume,

fast-paced operations.

. Prepared specialty foods such as pizzas and sandwiches, following

specific methods that required quick prep time.

. Handled currency and credit transactions quickly and accurately.

. Prepared quality products while maintaining proper food safety

practices, portion control and presentation within service goal

times.

. Maintained clean and safe environment, including in the kitchen,

bathrooms, building exterior, parking lot, dumpster and sidewalk.

Assistant Manager Oct 2011 - Apr 2012

Budget Mobile1350 E. Flamingo

. Greeted customers entering the store to ascertain what each

customer wanted or needed.

. Earned management trust by serving as key holder, responsibly

opening and closing store.

. Politely assisted customers in person and via telephone.

. Answered an average of 30 calls per day by addressing customer

inquiries, solving problems and providing new product

information.

. Described product to customers and accurately explained details

and care of merchandise.

. Recommended, selected and helped locate and obtain out-of-stock

product based on customer requests.

. Answered product questions with up-to-date knowledge of sales and

store promotions.

. Routinely answered customer questions regarding merchandise and

pricing.

.

Education

High School Diploma: Law 2007-2011

Canyon Springs High School 350 E Alexander Rd, North Las Vegas, NV

. Member of Softball Team

. Student government representative

Associate of Science: Psychology Current

University of Phoenix Online

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