Manager Front Office

Corina Alexandru

***** ******* **. #*** *******, CA 91356 (310) 871- 9936

***************@*****.***

PROFESSIONAL HISTORY:

Front Office Assistant Manager- Thompson Beverly Hills Hotel, Beverly

Hills, CA

2009- 2011

. Acted as Hotel Manager on Duty at all times.

. Daily management of the Front Office, Concierge, and Bell teams.

. Monitored and controlled daily revenue and expenses.

. Coached, developed, empowered, and disciplined all team members.

. As the Hotel Manager on Duty on the overnight shift, I prepared,

balanced, and audited all daily postings and transactions, as well as

ensured the nightly transmittal of all property revenues.

. Produced highest room revenue increase amongst all Front Office

associates, through consistent upselling over several consecutive

months.

Office Manager- Interstate Equities Corporation, N. Hollywood, CA

2006-2008

. Various administrative and reception duties, including some billing,

AR/AP collections, and payroll for 50 employees.

. Processed and reviewed new employee applications, ran credit history

and criminal background check reports.

. General set-up for new properties: ordered PC's, supplies, equipment,

furniture etc.

. Coordinated 20 Property Managers on varied assignments.

Assistant Front Office Manager- The Park Hyatt Hotel, Los Angeles, CA

2005-2006

. Assisted in supervising the daily operations of the Front Office

staff, with a focus on maximizing revenue and profits by delivering

impeccable service.

. Assisted in the monitoring of rate policies.

. Supervised a 15-employee Front Office team.

. Conducted daily walk-throughs of the property, identifying any areas

of concern in the MOD report, and addressing them in a timely fashion.

. Acted as Hotel Manager on Duty daily.

Corina Alexandru

18618 Collins St. #216 Tarzana, CA 91356 (310) 871- 9936

***************@*****.***

Guest Relations Manager- The St. Regis Hotel & Spa, Los Angeles, CA

2001-2005

. Enhanced personal recognition, and prompted attention to guests to

ensure optimum satisfaction and loyalty.

. Oversaw the daily operations of the Front Office, and acted as Manager

on Duty as necessary.

. Highly effective in working with VIP guests, including high-profile

professionals in the entertainment industry, international business

executives and dignitaries.

ADDITIONAL SKILLS AND QUALIFICATIONS:

. Strong oral and written communication skills, as well as excellent

math skills.

. Microsoft Office Applications: Word, Outlook, Excel.

. Extranet hotel rate loading experience.

. Expertise in Opera PMS (Hospitality Management Software).

. Languages: Romanian (native), knowledge of French, Spanish and

Italian.

. Member of the American Hypnosis Association.

. Passed the CBEST exam, required by the California Commission on

Teacher Credentialing (CCTC).

. Certified Hypnotherapist.

EDUCATION:

. B. A. in Linguistics/ Education from the University of Craiova,

Romania

. Revenue Management course from eCornell, a subsidiary of Cornell

University.

. Hypnosis Motivation Institute, College of Hypnotherapy, Tarzana,

California.

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