Customer Service Representative

Tiffany Kirkling

**** ******* ***** ***** *** Vegas, NV 89031 702-***-****

***********@*****.***

Objective

Provide the highest level of customer service care, while utilizing my experience and

continuing skills as a customer service representative.

Skills

•H.I.P.A.A. & OSHA Trained

•Computer Efficient

•Data Entry (40 WPM)

•5 + years customer service

•Telephone inquiries specialist

•Adaptive team player

•Store maintenance ability

•Fashion knowledge

•Markdown/promotional procedures

•Top sales performer

•Telecommunication skills

•Opening/closing procedures

•Telephone inquiries specialist

Education

Certified in CPR, First Aid, & AED, December 2012 Present

Name of High School: Diploma, Desert Pines HS Graduated June 2003

Work Experience

October 2011 Oct 2013:

Express Scripts

Las Vegas, NV

Pharmacy Service Agent

Resolves customer questions, complaints, and requests. Record and verify names,

addresses, purchases, and specific feedback of customers to maintain an accurate

customer list. Enter all data into computer by accessing correct SOP's and maintaining

great average handle time.

August 2007 – October 2011: InMotion Entertainment

Las Vegas, NV

Key Holder I

My duties were to open the store make sure all cash registers where counted for and

running for the day. Made sure all inventories that went out were processed and labeled

correctly and ready for pick up. I also assisted the store manager with scheduling and

other managerial duties.

January 2005 –August 2007: Sitel Corporation

Las Vegas, NV

Inbound Phone Representative

Received inbound calls from customers regarding their cell phone bills, inquiries and

other account information.

December 2002 –January 2005: Fatburger

Las Vegas, NV

Head Cashier

Assist guest with order purchases while running the front of the store and the cash

register team with any issues.

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