Customer Service Representative
Resume:
Robin Roark
Bristol, TN *****
Cell Phone: 865-***-****
E-Mail: ***********@*****.***, *****.*******@*****.***
Objective: My goal is to find a Receptionist/Secretarial/Administrative
Assistant position that I can begin as a career and be
successful in.
Education:
1/2011-10/2012 International Academy of Design and Technology Online
Degree: Working on Bachelor's in Fashion Merchandising
GPA: 3.75
05/2002 Bachelor of Science GPA: 2.699
Concentration: Physical Education
East Tennessee State University (ETSU), Johnson City,
TN
Accreditation: National Council for Accreditation of
Teacher Education
12/1995 Associate of Technology in Office Systems Technology
Northeast State Community College, Blountville, TN
Work Experience:
6/19/13-10/4/13 IPE Inc./New River Naturals
122 Pickens Rd
Kingsport, TN 37663
Business Development Specialist
-All administrative duties
-Keeping business records
-Answering phones, filing, ordering supplies
-Ordering flyers and brochures for the
business
-Setting up for all meetings
-Handling the office calendar/reserving
conference rooms
-Creating flyers and brochures
-Monitors Facebook Page/Social Media business
sites
-Sorting mail
-Mailing packages/orders to customers and
clients
-Contacting potential customers about
companies products
Robin Roark Page 2
1/2/13-5/31/13 Bright Services- Temporary Position
King University-Kingsport Campus
104 E Main St, Kingsport, TN 37660
-Student Support Specialist
-Site Administrative Secretary
-Answering phones, ordering supplies for
campus
-Handles the campus Calendar/Reserves Rooms
-Advise Adult GPS Students/Register students
for their classes, handles all
student's questions
-Opens/Closes campus.
-Coordinator of the Kingsport Main St Site
-Handle problems that may arise at the site
12/2011-09/2012 Visual Display Associate
Stein Mart, 3211 Peoples St #H, Johnson City, TN
37604
Visual Display Associate
-Responsible for all window displays
-Responsible for all displays inside the store
-Women's Department and Men's Department
displays
-Hanging all signs in store
-All topper displays for the home/gifts
department
-Dressing all mannequins/forms in the store
-Helping with Freight
11/2009-12/2011 Admissions Transcript Analyst
East Tennessee State University, 807 University
Parkway, Johnson City, TN 37614, 423-***-****
-Analyze high school and college transcripts of
applicants
-Accept or deny students based on transcripts
-Check in mail, transcripts
-Answer phone calls for students in my letter
area, answer
Any questions they have about application or
transcripts.
06/2008-11/2009 Admissions Clerk
Virginia Intermont College, 1013 Moore St, Bristol,
VA 24201
-Processing student applications for
enrollment
-Processing inquires about the college
-Filing, answering admissions phone calls,
clerical, ect.
Robin Roark Page 3
03/2007-11/2007 Fitness Coach
Wellness Center, 200 Medtech Parkway, Johnson City,
TN 37604
-Showing members how to use fitness equipment
-Setting members up on Fitlinxx computer
system
on fitness equipment
04/2005-06/2008 Fitness Instructor
YMCA of Kingsport, 1100 Franklin Square, Kingsport, TN 37664
-Setting members up on the fitness equipment
-showing members the proper way to use equipment
01/2000-03/2002 Customer Service Representative
Tennessee Telemarketing Inc., Johnson City, TN,
Fingerhut
-Take customer calls regarding bills and orders
01/1999-11/1999 Sales Representative
Alltel, Johnson City, TN
-Set up new service for cellular service
-Sold accessories for cell phones
09/1995-01/1999 Customer Service Representative
Sprint Local Phone Company, Johnson City, TN
-Took customer phone calls regarding bills and service
05/1992-01/1994 Bank Teller
Signet Bank, Bristol, VA
-Cashing checks, processing deposits, handling money
1986-1988/ Ormond Clothing Store
1990-1992 Sales associate, Bristol, VA/Johnson City, TN
-Cashier, working freight, doing visual
displays
-Making sure the store was straight and
presentable
-Helped customers with clothing choices
Teaching Experience:
1/2008-5/2008 Substitute Teacher
08/2012-1/2/13 Bristol TN City Schools
615 Martin Luther King Jr. Blvd, Bristol, TN 37620
Robin Roark Page 4
Spring 2006 -5/2008 Substitute Teacher
09/2012-1/2/13 Johnson City Schools
100 East Maple St, Johnson City, TN 37601, 423-434-
5200
07/2006-01/2007 PE Teacher
Ashley Academy/Private School
1502 Knob Creek Rd, Johnson City, TN 37604, 423-929-
7888
-Teaching Physical Education To PRE K-8
students
-Coordinated Field Day for the school in May
2006
-Taught locomotor skills, sport skills,
fitness, cooperative
learning, importance of healthy eating,
active lifestyle
-Taught health to 5th-8th grade students
08/2003-05/2004 PE Teacher
Welleby Elementary School/Broward County School
System
3230 Nob Hill Rd, Sunrise, FL 33351, 754-***-****
-Teaching Physical Education to K-5 students
25-30 students per class
-Taught sport skills, locomotor skills,
cooperative learning,
the importance of active lifestyle, ect.
-Coordinator of Welleby's Annual Walk-a-Thon,
Jump Rope for Heart, and Field day
09/2002-05/2003 PE and Wellness Teacher/Interim
Halls High School/Knox County School System
4321 Emory Rd, Knoxville, TN 37938, 865-***-****
-Teaching sport skills to groups of 25-30
students
-Teaching health, aerobic activity, nutrition
-Preparing lessons for groups of 25-30 students
01/2002-04/2002 Student Teacher
Holston Elementary School, Blountville, TN, 01/07-
02/27/02
-Preparing lessons for groups 15-24 students
-Taught Gymnastics and Heart activities to
students
Indian Trails Middle School, Johnson City, TN, 02/28-
04/30/02
-Preparing lessons for groups of 25-60 students
-Have taught dance unit, line dances to the
students
-Preparing warm up activities for students
-Taught Gymnastics
Robin Roark Page 5
Professional Skills:
Software: Power point, Internet Explorer, Windows 95 &
98, Windows XP, Corel WordPerfect Suite 8,
Microsoft Word, Broderbund PrintMaster
Publishing Suite 7.0
Certifications: CPR and First Aid Fall 1997, April 2002
Step Aerobic certification, July 11, 1998 by
AAAI/ISMA
Training: American Alliance for Health, Physical
Education, Recreation, and Dance (AHPERD)
Convention, March 2000, Orlando, FL
AAHPERD Convention, March 2001, Cincinnati, OH
Tennessee Alliance for Health, Physical
Education,
Recreation and Dance (TAHPERD) Convention,
Nov. 2000, Murfreesboro, TN at MTSU
Presentations: Classroom Discipline using Power Point,
Foundations of PE, Chris Ayres Class, ETSU
History of Ice Skating using Power Point,
Foundations of PE, Chris Ayres Class, ETSU
Affiliations, Activities, and Community Involvement:
Dec 2011/Feb 2012 President's List-International Academy Design and
Technology
Feb 2005-Oct 2007 Sang in the praise and worship choir at Celebration
Church
Dec 2007-Aug 2008 Sing in the choir at Grace Place Church in
Kingsport, TN
Jan 2007-July 2008 Youth group leader/teacher, help plan activities and
events, over snacks for youth
July 1,2,8, & 9 2005 Cast member of the Production Let Freedom Ring at
the Lamplight Theatre in Fall Branch, TN Billy
Wayne Ministries, Vision Productions 423-348-
7610
June 10-13 2005 Adult Leader/Group Leader youth camp counselor at
Celebration Church, youth camp at Horn's Creek
Resort in Ocoee, TN
April 2005-May 2006 Youth Adult leader at Celebration Church in
Blountville TN
Spring 2002 East Tennessee State University, Certificate of Distinction,
The Dean's List
2000-2007 Member: American Alliance for Health, Physical Education,
Recreation and Dance
2000-2007 Member: Tennessee Alliance for Health, Physical Education,
Recreation and Dance
09/2000-09/2001 Member: Physical Education Club, Treasure, East Tennessee
State University
Robin Roark Page 6
08/1993-05/1994 Member: MADD (Mothers against Drunk Driving) Co-Founder
and President of the Northeast State
CommunityCollege chapter on campus
Summer 1997 & 1998 Youthfest leader. Was on the planning committee for
youthfest. Youthfest was held in Bristol, TN
at Volunteer Baptist Church. All the area
youth groups from Bristol TN and Va, Abingdon,
VA; Kingsport, TN; Johnson City, TN;
Elizabethton, TN; Blountville, TN and Bluff
City, TN came together to worship and have a
great time. I was also involved in the
activities with the youth.
Summer of 1998 Team taught Vacation Bible School for the elementary
school children at Volunteer Baptist Church.
10/98 Participated in Judgment House at Sinking Creek Baptist Church in
Johnson City, TN. Judgment house is an
alternative to haunted houses during Halloween.
10/99 Participated in Judgment House at Sinking Creek Baptist Church in
Johnson City, TN.
10/2000 Participated in Judgment House at Sinking Creek Baptist Church.
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