Customer Service High School

Christine M. Koerber

***** *. ***** ***, ***. *S, Chicago Ridge, IL 60415

*********@*******.*** 708-***-****

Objective: To assist in achieving company goals by effectively applying my

dedication and experience.

Work Experience: Comcast Alsip, IL February 1993-

10/26/2012

Customer Service Representative II

. Started in the Oak Lawn, IL, office and upon closure,

interviewed and received most recent role in Alsip

location.

. Throughout tenure at Comcast, responsible for the

following: accounts receivable, switchboard, call center

and payment center, always providing the highest level

of customer care.

. Most recent responsibilities included:

o Billing - average intake of over $5,000 per day;

reconcile payments received at end of each day and

run reports to verify, properly filing in case of

audit; populate cash summary report using Excel;

create deposit slips; carefully store deposit bags

in the safe; manage flow of coin fund.

o Customer Support - schedule work orders for repairs

and installations; sales to upgrade products

(required training to gain knowledge of new Comcast

products and services); troubleshooting; equipment

exchanges.

o Office Management - open and close office daily;

design and post signs to inform customers of office

closures; coordinate business license; maintain

adequate inventory.

. Reason for leaving: Laid-off

.

Prior Experience: Cross Roads (novelty awards company): responsible

for billing, customer

service and order entry.

Norman Equipment (hydraulics

company): started as a checker (verifying

orders) and during tenure received

promotions through data entry and

order processing, until final role

as supervisor of order processing

(managing 6-8 employees).

Education: High School diploma from Bogan High School.

CPU Knowledge: Certified in MS Office, specifically Outlook,

PowerPoint, Excel and Word. Used CSG on a daily basis.

Awards: Received numerous rewards for exceeding

customers' expectations, including "You Make the

Difference" and "The Competitive Edge" certificates and

trophies for customer service and billing.

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