Customer Service Quality

P ATRICIA R . C ATE

**** ******* ****** *** *********, NV 89044 702-***-**** ********************@*****.***

LEGAL ASSISTANT, PARALEGAL AND SUPPORT

Versatile, resourceful, and results-oriented professional with exceptional qualifications to provide comprehensive

paralegal and legal assistance for multi-disciplinary areas of law. Highly skilled at performing effectively both

independently and collaboratively as part of a team in fast -paced environments to complete assigned projects

and tasks while adhering to strict deadlines and quality standards. Self-motivated individual with outstanding

interpersonal skills to build strong working relationships with clients, peers, and individuals in the legal community.

Highlight of Qualifications:

High-energy, enthusiastic, and accountable individual who excels in challenging and demanding environments.

Quickly learn and master new systems, processes, and job responsibilities to produce significant contributions.

Solid reputation for professionalism, honesty, and integrity as well as maintaining a high level of work quality.

Possess natural interpersonal skills to establish and maintain positive relationships with individuals at all levels.

A REAS OF S TR ENGTH

Professional/ Positive Demeanor Legal Industry Terms/ Knowledge Exceptional Customer Service

Legal Research / Software/ Tools Prioritizing Work/Multi - Tasking Meticulous Attention to Detail

Time Management/Organization Manage Confidential Information Strong Decision-Making Skills

Legal Processes and Procedures Phone/In-Person Communication Working Well Under Pressure

E DUCATION

Bachelor of Science in Criminal Justice (Summa Cum Laude) – 2013

California Coast University Santa Ana, CA (Delta Epsilon Tau Honor Society)

Certification / Coursework:

Paralegal Certificate, University of Las Vegas, Las Vegas, NV (2013)

Specialized Training in Tort Law, Contract Law, and NCRP, Discovery/Pleading Preparation, Investigations,

Legal Research, Legal Forms, Depositions, Ethics, Legal Analysis, Court Rules/Structure, and Terminology

P ROFESSIONAL E XPERIENCE

1996 – 2013

Customer Service, The Orleans Hotel and Casino, Las Vegas, NV

Held directly accountable for demonstrating a high degree of initiative, focus, and communication skills while

coordinating and delivering exceptional service and support to guests . Anticipated and promptly fulfilled guest

needs in order to ensure the highest standards of customer service. Performed well in a fast-paced and customer-

centric environment while addressing inquiries and offering advice, options, information, and recommendations.

Quickly addressed customer needs/requests as well as resolved any issues/concerns in a timely manner. Adhered

to all customer service standards and protocols and consistently delivered complete customer satisfaction.

Demonstrated excellent organizational, time management, and multi-tasking skills with ability to prioritize

tasks. Utilized well developed interpersonal skills to work effectively with a diversity of customers/people.

Established a reputation for professionalism and accountability as well as for maintaining a high level of work

quality. Actively contributed to the achievement of customer service objectives and quality standards.

Accepted new assignments/responsibilities with a positive, cooperative, and team-oriented attitude. Supported

daily operations by assisting other team members and by continuously refining customer service skills.

Maintained professional and courteous communications, demeanor, and interactions with individuals. Exercised

independent judgment and performed all duties in the best interest of both customers and the company.

Computer: Microsoft Office Suite (Word/Excel/PowerPoint), LexisNexis/Westlaw, Data Entry/Typing, Legal

Research, PC/Windows Applications, Reports/Correspondence, Office Systems, Databases, Office Automation

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