Customer Service Manager
Resume:
Robert Rickenbacker, Jr.
Las Vegas, NV 89129
*************@*****.***
Objective: To obtain a career in the accounting/collections field to utilize my skills while
providing opportunities for personal growth and advancement.
Experience:
11/11-09/13 Accountemps/MGM Resorts International/UPS, Las Vegas, NV
Small Package Account Manager
• Prepare invoices for payment
• Reconcile past due invoices
• Obtain PO numbers and GL Codes for invoices.
• Prepare spreadsheets for upper management
• Make calls to obtain PO numbers.
11/10-11/11 Accountemps/Amazon.com, Las Vegas, NV
Accounts Receivable/Collections
• Prepared spreadsheets for upper management
• Made collection calls on 90-110 day accts.
• Posted payments
09/09-05-10 NBC Universal, Universal City, CA
Accounts Receivable/Collections
• Made Collection calls on 60-90 day accts
• Made check deposits
• Prepared spreadsheets for management
1/07 – 02/09 InterVision Television Network, New York, NY
Accounts Receivable / Internet Radio Host
* Handled daily check deposits
* Made collection calls
* Hosted radio show for the internet
11/04-12/06 Courtroom Television Networks, New York, NY
Ad Sales Customer Finance Dept-A/R Senior Coordinator
• Reconciled open items including invoices and partial payments.
• Interfaced closely with external and internal departments in analyzing, collecting and
reconciling accounts.
• Prepared of internal and management reports.
• Prepared accounts receivable and collection status reports, cash forecast and other reports as
needed.
• Maintained proper documentation in all credit files to ensure that the record retention,
departmental policies and procedures are followed.
• Monitored proper allocation of cash receipts and assisted the cash application group by
providing and/or obtaining supporting documents from the appropriate sources.
11/02 09/04 MSC Industrial Supply, Melville, NY 11747
Legal Account Rep.
• Worked closely with third party agencies as well as attorneys.
• Placed accounts for collection and maintained progress reports.
• Processed bankruptcies and ran daily reports for upper management.
• Wrote-off uncollected accounts over 90 days past due.
• Ran Dunn and Bradstreet reports on a daily basis.
• Prepared accounts that were uncollected by the third party agency for lawsuit.
11/01 10/02 Covington Industries, New York, NY
Sr. Collector
• Handled all past due accounts over 90 + days via phone and mail.
• Provided daily spread sheets to management on a weekly basis.
• Provided back up for the collection department and collected on past due accounts over 60+
days old.
• Ran daily invoices and statements on 150 day past due accounts.
12/99 9/01 Bridge Information Systems, World Trade Center, New York, NY
A/R Collections
• Maintained records of all credit and debits on a daily basis.
• Developed a excel spreadsheet for all deposits received.
• Posted all incoming checks daily in the system.
• Provided customer service.
• General office duties, (i.e. copying, faxing, filing).
9/91 8/98 Kenbro Enterprises, Freeport, NY
Office Manager
• Managed daily office operations
• Responsible for maintaining accurate billing records for customers.
• Coordinated and handled appointments for work assignments.
• Handled customer inquiries about assigned procedures
7/86 8/91 United States Army, Muenster Germany
Military Police
Education:
9/89 6/91 Big Bend Community College, Muenster Germany
Small Business Management, A.A.S
9/82 6/86 Freeport High School, Freeport, NY
High School Diploma
Skills: Microsoft Office, VCI, Internet, Typing, Data Entry, AS 400,Excell,Word,Debmaster
Pro,ACS.Quickbooks, SAP,Oracle.
References: Furnished upon request
Contact this candidate