Customer Service Manager
Resume:
Batavia, IL *****
**********@*******.***
Executive Profile Senior International Manufacturing Professional
Accelerated profits, productivity gains and cost reduction with technology and process upgrades.
Rensselaer Polytechnic Institute alum who applies lean manufacturing principles to leverage
employees, technologies and supply chain partners to increase stakeholder value
Strategic, analytical, professional achieving a ten percent increase in net profit over a six year
period by employing a bias for action when confronted with non-standard results.
A leader, with a reputation for drastic turnarounds, delivers sustainable financial
growth.
Professional Million dollar cost reductions from material savings and productivity
Achievements increases:
• Over $8 million savings in scrap and working capital reduction by
reducing material losses and inventory using lean principles
• Increased OEE with component level operator training.
• Decreased process variability using SixSigma Kaizen
Breakthrough Methodology.
Boosted revenue with new product introduction, customer service philosophy,
and a consistent national manufacturing approach:
• Increased gross margin 20% with operational productivity gains creating
an increase in the value stream throughput
• Introduced two new products, awarded patent and started plant by
providing a compelling value proposition with the positioning of
functional characteristics
• Decreased operator turnover and reduced customer service issues related
to the lack of experience
Consistently promoted to increasing levels of responsibility:
• Lead 40 Global Process Engineers and Continuous Improvement
professionals in the execution of activities identified through Strategic
Deployment
• Promoted to analyze new business opportunities using Stage-Gate
process
• Promoted to direct the activities of five North American facilities
• Recruited to lead facility of over three hundred employees in a Lean
Transformation
918 Lusted Lane
Batavia, IL 60510
**********@*******.***
• Promoted to develop global Six Sigma program
Skills Six Sigma Black Belt Strategic Deployment
Kaizen Breakthrough Methodology Recruiting
Supply Chain Management Demand Segmentation
Voice of Customer Capital Planning
Cost Analysis
Professional Scholle Packaging Company, Northlake, IL 01/07 - Present
Experience Global Continuous Improvement Director - SixSigma 03/12 - Present
Operations Manager 01/07 - 03/12
JSP International, INC., Malvern, PA 04/97 - 06/06
Director of Manufacturing 08/04 - 06/06
Business Analyst 08/02 - 08/04
Plant Manager 04/97 - 08/02
3V Inc (Polymerization, Chemicals)
Production Manager 09/95 - 04/97
Buckman Laboratories (Biocides)
Senior Process Engineer 06/90 - 09/95
Monsanto Agricultural Corporation (Herbicides)
Senior Process Engineer 06/88 - 06/90
Education Master of Science - Engineering Management 2002
Christian Brothers University - Memphis, TN
Bachelor of Science - Chemical Engineering 1983
Rensselaer Polytechnic Institute - Troy, NY
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