Customer Service Medical Assistant
Resume:
CATINA JONES, CMA
Houston, Tx 77079
***********@*****.***
SUMMARY OF QUALIFICATIONS
Medical Front Office- Insurance verification, scheduling appointments, prior authorizations
EMR (Spring Charts, Medisoft Advance, Athena) Medical billing and coding. Familiar with
Medical Insurance Plans HMO, PPO, Medicare.
Medical Back Office- Room patients,obtain Vitals, Assist with medical office procedures(pap
smears),administer injections and immunizations, collection specimen for urinalysis and
pregnancy testing, mono rapid testing, glucose testing, perform EKG, ear irrigations, and other
assistance needed by provider.
EDUCATION
Lone Star Community College
June 2012 to Current
Pursuing Associate Degree
Houston Community College
Certificate, Health Information Specialist
Graduated June 2011
Axia College of University of Phoenix
Health Information Administration
July 2009 to March 2010
Remington College
Certificate, Medical Assisting Program
Graduated June 2003
CREDENTIALS
Certified Billing and Coding Specialist
Certified Medical Assistant
EMPLOYMENT
Tomball Regional Hospital, Tomball Tx (Provider Network)
Dr. Kathleen Watson (Family Practice) Tomball Tx
Certified Medical Assistant
January 2013 to Current
Back office- room patient, obtain and record vital signs, collect and prepare specimens(urinalysis
and pregnancy), perform basic laboratory tests(glucose, mono spot) administer vaccines and
injections, assist physician with well woman and pelvic exams, physicals and any other
procedures needed. Telephone prescriptions to pharmacy, perform EKG, keep exam room
stocked and prepared for services
Dr. Cheryl K Johnson (Family Practice) Houston Tx
Certified Medical Assistant/Insurance Verification Specialist
November 2007 to April 2011
Front office: appointment scheduling, answer incoming calls, check in and out patients, collect
copays, deductibles, insurance verification, review EOB for payment, assist physician with
coding, obtain and entry of demographic information. Back office: obtained medical histories
and recording of vital signs, assist the physician clinical procedures, administer vaccines and
injections. Collect and prepare specimens and perform laboratory tests. Authorize prescription
refills, perform EKG and venipuncture.
HCA Shared Services Houston Tx
Insurance Verification Representative
May 2007 to July 2007
Verification of medical insurance, handled upfront collections and review insurance contract fee
scheduled to establish patient portion of services.
Coventry Healthcare Houston, Tx
Customer Service Benefit Representative
September 2006 to May 2007
Provided customer service regarding coordination of benefits and eligibility. Interface with
customers via telephone, written correspondence, fax and web to respond to inquiries and resolve
concerns regarding health plan. Maintain complete and accurate documentation of all customer
interactions. Maintain production, phone quality standard. Investigated, analyzed and resolved
outstanding issues to achieve customer satisfaction.
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