Customer Service High School
Resume:
Cynthia L. Robison
************@*****.***
SUMMARY
** ***** ********** ** *** mortgage industry; 29 years of Customer Service experience
FHA Direct Endorsement Underwriter (since 2000)
ACCOMPLISHMENTS
Good organizational skills, Works independently and efficiently, Works well under pressure to meet deadlines, Excellent Customer Service and time managment skills, Good verbal and written communication, Ability to work in a team environment, Ability to think quickly and react creatively
PROFESSIONAL EXPERIENCE
MICHIGAN MUTUAL - Southfield, MI
Senior DE Underwriter, 02/2013 to 08/2013
Analyzed credit, assets and employment for Retail FHA and Conventional Mortgage Loans, Appraisal Review, cleared conditions and communicated loan decisions
JP MORGAN CHASE – Troy, MI
Senior DE Underwriter, 06/2011 to 02/2013
Analyzed credit, assets and employment for Retail FHA and Conventional Mortgage Loans, Appraisal Review, cleared conditions and communicated loan decisions
BANK OF AMERICA – Bloomfield Hills, MI
Senior DE Underwriter, 06/2009 to 06/2011
Analyzed credit, assets and employment for Retail FHA and Conventional Mortgage Loans, Appraisal Review, cleared conditions and communicated loan decisions
ROSS MORTGAGE CORPORATION – Royal Oak, MI
Mortgage Specialist, 05/2008 to 06/2009
Collected and analyzed credit, assets and employment for Retail FHA, VA and Conventional Loans,
Appraisal Review, ordered MI, reviewed and cleared Title, cleared conditions, communicated loan decisions
Mortgage document follow-up with customers
Coordinated and confirmed closings with customers, title companies, realtors/builders
COMERICA BANK – Auburn Hill, MI
Mortgage Underwriter/Processor, 06/1989 to 03/2008
Collected and analyzed income and asset documents for Retail FHA, VA and Conventional Loans,
Appraisal Review, ordered MI, reviewed and cleared Title, cleared conditions, communicated loan decisions
Mortgage document follow-up with customers
Coordinated and confirmed closings with customers, title companies, realtors/builders
FIRST AMERICAN TITLE INSURANCE - Troy, MI
Order Desk Clerk, 09/1986 to 06/1989
Took orders for Title Insurance and Title Searches, explained Title and Title Searches to customers, prepared invoices and followed up on Title/Searches for Realtors, Builders, Mortgage Companies and Customers
GENERAL MOTORS - Warren, MI
Part-Time High School/College Co-Op Student, 09/1983 to 09/1986
Typing, Prepared Invoices, Answered Telephones (32 lines), assisted Engineers, Secretaries and Managers
EDUCATION
Pershing High School
Detroit, MI
Studies: Basic
Diploma
Macomb Community College
Warren, MI
Studies: Business
SKILLS
Typing 80 wpm, Excel, Microsoft Word, Lotus 123 and Ten Key Adding Machine
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