Project Management

Kent JohnsonKent Johnson Kent Johnson

**** ****** ****** ****. *******, MA 02155

Phone: 781-***-**** Fax: 800-***-**** E Mail: *******@**.***

Career Summary

Senior Project Manager, Business Analyst with over 12 years of management experience in the technical, financial and business administration environments. Experienced in leading and managing large projects and teams in multi-functional areas, managing $50-$100 Million budget projects. Performance and delivery greatly exceeded expectations .

Work History

Motley Solutions President 03/2011 present

• Project Management.

* Procurement Management * Scope Management * Cost Management

* Time Management * Risk Management * Quality Management

* Resource Management

• Business Analysis, Business Intelligence and Strategic Services.

• Data Warehouse Management, Program Management & Finance Management

• Interpreter and Translation Services (Spanish)

• Architectural Designs and Renovations, Design and Renovation Management

• Crisis Management, Corporate & Personal Image Consulting, Creative Consulting

Citizens Energy Associate Director 12/2005 – 05/2011

• Developed and led full scale, project plans, project teams, strategy, implementation and execution of $100 Million Oil Heat Program

• Created and maintained project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.

• Analyzed the feasibility of, and developed requirements for new systems and enhancements to existing systems; ensures the system designed fit the needs of the users.

• Tracked and fully documented changes for functional and business specifications; created detailed universally understood procedures for

permanent records and for use in training.

• Identified opportunities for improving business processes through information systems and/or non-system driver changes; prepared proposals to develop new systems and/or operational changes.

• Reported on project progress and communicated relevant information to stakeholders

• Developed and managed the operational, financial and technological aspects of projects based on time-lines and work plans.

• Collaborated with developers and IT to conduct QA testing to meet project timelines. Incorporating an iterative development process that

required testing every week or bi-weekly depending on the project schedule.

• Tracked project deliveries using project management tools and systems on different platform applications

• Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.

• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.

• Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.

• Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and

make the appropriate award.

• Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology

solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements

Fish & Richardson Billing Manager 12/1998 – 04/2005

• Senior project member in the research, strategic planning, and implementing of new database, ensuring alignment with existing business

processes.

• Build knowledge base of each client’s business, organization and objectives.

• Maintained awareness of new and emerging technologies and potential application to engaged clients.

• Managed relationships with client personnel that fostered client ties.

• Communicate effectively with clients to identify needs and evaluate alternative business solutions.

• Supervise 12 billing coordinators.

• Responsible for all billing issues including the implementation of electronic invoicing.

• Strategized and implemented new cost effective billing procedures.

• Accurately forecast revenue, profitability, margins, bill rates and utilization.

Billing Coordinator /2001 – 12/2002

• Billing drafts for area billing attorneys.

• Reconciling problem bills with attorneys and clients.

• Responsible for special requirement bills.

• Worked closely with supervisor on correcting problems and finding solutions.

Accounts Payable Coordinator 07/2000 – 12/2000

• Responsible for paying all foreign vendors in U.S. currency and foreign currency; paid via wire transfers.

• Reconciled past due accounts.

• Monitored all check requests to ensure proficiency.

Accounts Receivable Coordinator 12/1998 – 06/2000

• Cash receipts and monitored revenue.

• Reconciled client accounts and assisted in collections.

• Reconciled bank deposit statements.

• Worked closely with controller solving cash allocation problems.

• Correspond with clients to ensure client relations.

Knowledge & Experience

• Project Management

• Developed and led full scale, project plans, project team, strategy, implementation and execution of 100 million dollar Oil Heat Program’s Microsoft CRM & GP software customizations/upgrades, including the re-engineering of business process.

• Identified resources required, assigned responsibilities and coordinated project staff directly and indirectly to ensure successful completion of projects.

• Created and maintained project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.

• Reported on project progress and communicated relevant information to stakeholders

• Developed and managed the operational, financial and technological aspects of projects based on time-lines and work plans.

• Business Analysis

• Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.

• Analyzed business unit’s activities, trends and compared analysis against the service standards and best practices. Presented findings and worked with the Business Unit Leaders and other personnel to identify and implement strategies that would address tactical and strategic goals.

• Coordinated, developed and gathered all business and functional requirements/specifications for software applications. Reviewed business cases

and all technical documents with IT project staff to ensure business requirements were adequately reflected on technical planning documents.

• QA and Testing

• Defined, developed and implemented quality assurance practices and procedures, end user test plans and other QA assessments.

• Collaborated with developers and IT to conduct testing to meet project timelines. Incorporating an iterative development process that required

testing every week or bi-weekly depending on the project schedule.

• Project Staff & Vendors

• Directed, supervised, and supported the project team and staff of roughly 20 and over 90 team/staff members of outside vendors, including 3 call

centers in different geographical areas.

• Developed and managed over 30 vendors for $10 million CITGO Oil Heat New York City Buildings Program, enrolling 38,000 low-income

recipients for free oil heat.

• Communicated extensively with stakeholders, sub-contractors and vendors to establish a cordial/effective working relationships.

• Defined and communicated project milestones, service level agreements, and resource allocation to team, department heads, support staff, and end users.

• Oversaw negotiation and administration of vendor, outsourcer, consultant contracts and service agreements.

• Technology & Training

• Directed management team and vendors to develop and customize Microsoft CRM and accounting systems for $100 million dollar Heating Program.

• Tracked project deliveries using project management tools and systems on different platform applications, i.e. MS Project, Zoho Projects,

Omniplan and other data analysis tools

• Developed training material and trained staff of roughly 20 within house and over 90 team/staff members of outside vendors, including 3 call centers in different geographical areas.

Additional Skills

• Excellent knowledge of accounting practices and software.

• Microsoft SQL queries reporting

• Lean six sigma methodologies

• Proficient in Microsoft CRM, GP, Excel, Word, Powerpoint and Outlook Mac Numbers, Pages, Keynote and Mail

• Strong understanding human resource management, practices and procedures.

• Project and Portfolio Management Agile Management

• JAD UML Technical Documentation

• Adobe Creative Suite Photo Editing

• Critical thinking Decision making Problem solving Planning Organizing Executing

• Influencing Leading Negotiating Delegating Conflict resolution Adaptability Tolerance

• Fluent in Spanish

Education

Suffolk University Boston, MA

Business & Finance

New Horizons Waltham, MA

Project Management Training

Project Management Institute Boston, MA

PMI Member

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