Sales Quality Assurance
Resume:
Michael T. Duncan Phone: 678-***-****
**** ******* ******* ** *******@*********-**********.***
Lilburn, Georgia 30047
Business Development / Sales
Top performer of technology solutions sales. During the last 18 years I have succeeded in every level,
with responsibility for sales strategy development, cold calling, competitive analysis, revenue planning,
forecasting, contract negotiations, and project management. I am highly skilled in decision-making,
written communication, organization and analysis of data, evaluation of solutions, selection of optimal
approaches and closing the deal. I command strong and sensitive interpersonal skills, highly motivated,
self-starter, results oriented, quick learner and a team player.
My immediate career goal is to find a successful company where I can apply my business acumen and
become a valued team member. Long-term, I will advance into a high-level role as a driving force for
company success.
Business Skills
Business-to-Business Sales
Prospect Qualification
Executive Level Presentation
ROI Analysis
Customer Relations Development
Strategic Sales Process
Channel Sales Management
Funnel Management
Proficient in all Microsoft Business Applications
Total Communications Analysis
RFPs and Contracts
Professional Experience
Peachtree Technology Solutions, Inc. Atlanta, Georgia (April 2003 - Present)
VP of Operations/Sr. Sales
Peachtree Technology Solutions, Inc. is a metro Atlanta based interconnect providing traditional and
VoIP communications solutions and Digital Surveillance systems. My primary focus is developing clients
for voice over internet protocol solutions, digitals surveillance and access control systems and low
voltage voice/data/video infrastructure wiring.
US Communications Group, Inc. Alpharetta, Georgia (February 2002 - April 2003)
Senior Sales Analyst
US communications is a traditional telephony hardware interconnect.
Oversee growth strategies including product development, market awareness, and profitability
Foster lead generation through networking alliances, cold calling and trade shows.
Sold Nortel, Avaya & Vertical business solutions, Voice & Data Infrastructure solutions.
Stevens Communications, Inc. Atlanta, Georgia (September 2000 - Jan 2002)
Senior Account Executive
Stevens Communications sells, implements and supports call center, recording, quality assurance,
workforce scheduling and performance analytics applications.
Responsible for identifying and assessing a prospective clients current products and processes to
uncover specific business issues.
Created profitable solutions targeting those business issues.
Utilizing tools such as, ROI worksheets and executive summaries to justify the financial
investment proposed.
Explain and quantify how products such as Workforce Management Software, Quality
monitoring and call logging, Web based e-learning programs and Unified Messaging could provide
functionality that save time, money and employee turnover.
Business Telephony Solutions, Inc. Norcross, Georgia (August 1998 - September 2000)
Director of Sales
BTSI is a metro Atlanta based telecommunications hardware inter-connect.
Responsible for sales, market awareness and partner development
Managed direct sales force
Produce and maintain sales forecast.
Key Account Relationship Management
Assist sales team members prepare proposals for client presentations.
The Service Group, Inc. Lilburn, Georgia (December 1994 - August 1998)
Outside Sales
The Service Group sells and services business telephone and voice mail systems. Their main focus is the
small office environment, providing both hardware and low voltage cabling solutions.
Developed managed network lead group
Maintained $40K monthly quota
Developed and implemented new proposal format
Other Achievements & Organizations
1990-1994 - US Navy, Interior Communications Electrician 3rd Class Petty Officer, Honorable Discharge
State of Georgia, Construction Division of Electrical Contractors, Low Voltage license holder
**References available upon request
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