Customer Service Medical Assistant

Essie Spann-Cox

*** ***** ******* **** ********, NY 14610 585-***-**** 585-***-****

OBJECTIVE: To obtain a position where I may be able to utilize my skills and learn new ones

QUALIFICATIONS:

• Computer skills (advance level)

• Proficient in filing, answering phones, faxing and scheduling appointments.

• Ability to maintain computerized record keeping system.

• Provide exemplary customer service.

• Well organized, Dependable, Reliable and Honest.

• People orientated

CERTIFICATIONS:

• NYS License Child Care

• First Aide Certified; BLS for healthcare provider (CPR and AED)

• Certified Nurse’s Aide (expired)

• Home Health Aide, Personal Care Aide (expired)

• Hospice Aide (expired)

• NAFCC (Accreditation for Family Child Care) (expired)

• FLDDSO Family Care

• Phlebotomy (CPT)

EDUCATION:

1/2012-3/2012 Bryant and Stratton Rochester, NY

Phlebotomy training and certification

Externship: AMC Lab, Unity Health Rochester NY

3/1999 – 2/2002 Sunny Empire State College Rochester, NY

BA-Early Childhood Administration/Director

7/1995 - 12/1996 Bryant & Stratton Rochester, NY

AOS - Medical Assistant.

Externship: HCG’s testing, VS, venipunctures, Hb testing, lead screening,

dipstick, pregnancy calculations (determining the weeks.), ran the autoclave, and

done a complete physical on a new born (well baby check).

EMPLOYMENT:

2012 to present EMSI Mobile Examiner Albany, NY

Peform medial exams history, venipunctures, urine samples, vital signs and

centigifuge blood. I fax completed paper work to the office in Albany. FedEx

lab samples to labs for testing.

2012 to 2012 Unity Health ACM Lab Rochester, NY

Perform Venipunctures, collect urine, centigifuge, pour off, input

information into the computer, accept over the phone lab orders. Perform

customer service

1995 to Present Lil’ Darlins Child Care, Owner/Director Rochester, NY

Provides meals, safe environment, transportation, and tutoring

Accounting, payroll, tax preparation

Record Keeping

Scheduling Employees work schedule

Interviewing skills for hiring staff and accepting new children

2004 -2004 VNS, Weekend Planner Webster, NY

Schedule nurses home visits with patients when released from the hospital.

Reason for leaving: Job hours changed

2004 – 2004 Medical Solutions, On Call Coordinator (from my home) Rochester, NY

Schedule Nurses and aide to private homes, nursing homes and hospitals.

Cover cancelled shifts for call-in. Reason for leaving: Company down size

Additional: Learn very112 fast and eager to learn new skills.

Reference Available on request

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