Customer Service Sales
Resume:
Jia Bin Teng **-** Bowne St, Flushing, NY *****
Objective: To obtain a position a position that will utilize leadership
skills and customer relations to achieve client satisfaction and better
productivity.
Work Experiences:
05/12 - 10/12, Time Warner Cable, New York, NY
Customer Service/Sales Representative/Client Relations
. Respond to customer phone inquiries regarding current services.
. Provide information and perform a variety of duties within the
Customer Care Department consistent with departmental and Company
policies and procedures.
. Process customer payments and solve customer problems within company
policies and guidelines. Handle routine customer care calls, solicit
sales of new customers, up sell services and provide benefits and
features of products to existing customers.
. Input and retrieve information from various databases and
applications.
. Work with other functional groups to ensure customer satisfaction.
To perform this job successfully, and to perform each essential duty
satisfactorily.
08/11 - 04/12, Dish Network, New York, NY
Customer Service Representative
. Address customer concerns and resolve problems to 100% customer
satisfaction with one call resolution.
. Processing technical and customer service calls relating to satellite
television, programming and entertainment services, products, and
satellite systems/accessories.
. Customer service inquiries regarding technical, billing, and general
information requests including escalated customer requests.
. Providing good customer service and resolving customer's concerns by
using effective communication and analytical skills within company
guidelines.
. Selling multiple entertainment products and services as well as
hardware systems and accessories.
. Utilizing Windows based computer applications, intranet based
applications, and ledger based billing systems to process customer
inquiries.
. Maintaining the performance standards in regards to productivity,
quality assurance scores, attendance, sales, etc.
. Maintaining a professional appearance, behavior, and conduct.
. Effectively work with peers in a team focused environment.
09/10 - 06/11, LesConcierges, San Francisco, CA
Visa Signature Concierges
. Strive to meet and exceed client objectives of utilization, brand
recognition, and customer loyalty.
. Leverage LesConcierges networks and expertise to the benefit of the
customer.
. Exceed the expectations of the clients by creating and building
experiences that leverage direct/personal knowledge of the client's
personality and desires.
. Provide researches, recommendations, and fulfills on customer
requirements.
. Provide Program Benefit Support, delivering on the client value
proposition
. Develop personal and diverse relationships within the travel, dining,
luxury goods, and services industries.
. Sharing insight/feedback received through interactions with the client
members to the Manager.
09/08- 08/10, Windsor Hotel Inc, New York, NY
Front Desk Clerk/ Front Desk Supervisor
. Responsible for all front desk operations.
. Assisted hotel guest with check in and check out.
. Managed all reservations (online agents, via phone, via e-mail and
walk-in's)
. Participate in meetings and interviews of new employees.
. Supervised and trained all new employees.
. Strived for quality customer support, to gain sales for the hotel.
. Solved issues with escalations from customers and travel agents for
better relations and overall satisfaction of the customers for the
company.
1/08 - 7/08 Benihana, Manhasset, NY
Cashier/Customer Support
. Provided customers with answers to any questions they had
. Stayed organized and focused with any problems that will occur
Education:
2/09 - 06/10, Long Island Business Institute, Flushing, NY
Office Technology
Courses Taken: Customer Relations, Business Communication
Skills:
Word, Excel, Power Point, all different versions of Windows.
Languages:
Fluent in Mandarin, Cantonese, English and Conversational Fujianese
Contact this candidate