Medical Assistant Customer Service
Resume:
Natayia V. Grissom
Graham,N.C
*7253
********@*****.***
OBJECTIVE:
To obtain a Medical Assistant/Phlebotomist position within a clinic, hospital, or
ambulatory setting that will allow me to utilize as well as expand my knowledge in the field.
QUALIFICATIONS:
1 Excellent communication and interpersonal skills
2 Ability to perform individually or as a team player
3 Competence to be productive in a fast paced environment
4 Possesses quality customer service capabilities
5 Knowledge of computer applications and internet savvy
EDUCATIONAL BACKGROUND
Star Career Academy of New York, New York, NY
Medical Assistant Certification Program
Recently completed an intensive 900-hour program comprised of theoretical and practical
applications of essential Medical Assistant skills which include the following:
1 Administrative Skills- Medical Office Procedures, Health Insurance Claims processing,
etc.
2 Clinical Skills- Assessing Vital Signs, Assisting in Physical examination, Biomedical
Waste Disposal, Electrocardiography, Clinical Asepsis, and CPR
3 Laboratory Skills- Phlebotomy (finger sticks and venipunctures) Smear Procedures,
Urinalysis, and Specimen Collection.
4 Medical Terminology
5 Pharmacology
6 Anatomy and Physiology
PROFESSIONAL BACKGROUND:
Anthem-Caremore Care Centers Richmond,Va
Medical Assistant
January 2013- June 2013
1. Patient Traiging
2. Performed routine toenail trimming and assisted podiatrist
3. Check-in/Check-out
4. Collected vital signs
5. Collected and electronically entered pertinent patient information and history
6. Obtained vital signs
7 .Scheduled,cancelled,and confirmed appointments
8. Faxing,scanning,and filing of documents
9. Submitted and prepared patient referrals
10. Utilized A.B.I machine
11. Demonstrated correct use of medical devices to patients
12. Performed venipuncture and urine collection
13. Arranged specimen pick-up
14. Performed Sub-Q and I.M injections and immunizations
Chippenham-Johnston Willis Medical Campus, Richmond, VA
Laboratory Assistant April 2012- November 2012
1. Patient registration
2. Accessioning
3. Performs venipuncture
4. Centrifuging blood specimens
5. Processing and storage of bodily and waste fluids
6. Patient interaction
7. Answering and transferring of calls
8. Sanitizing work area and specimen area
9. Ordering and replenishment of supplies
10. Performing difficult draws on infants, elderly, and mentally challenged patients
11. Heavy specimen and blood collection (50-80) draws per day
Southside Regional Medical Center, Petersburg, VA
July 2011 – April 2012
Phlebotomist
1 Performed venipuncture on 40 to 50 patients per morning draw
2 Collecting samples and entering specimen verification into system
3 Replenishing supply room as well as taking inventory and ordering supplies as needed
4 Comforting and building trust from patient to healthcare provider
5 Maintain the sterile state of supplies
6 Show patients to examination rooms and prepare them for the physician after lab draws
7 Performed venipuncture on multiple age groups and backgrounds
Chavannes Thomas Medical Office Bronx, NY
Medical Assistant October 2009 - April 2011
1 Performed venipuncture on infants, geriatric, and adolescent population (15-20) daily
2 Insurance eligibility verification
3 Manual and electronic record filing
4 Arranging laboratory to clinic specimen pick-up
5 Scheduling surgery and specialty appointments
6 Assist in patient education and exam preparation
7 Obtained vital signs,medical histories and documented chief complaints
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