Manager Customer Service

Haley Partridge Dynamic retail manager with proven track record for leading

teams and achieving results, while never losing focus on

** *. ******** **., *********, NY 10533 delivering excellent client service.

612-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Nordstrom White Plains, NY

Cosmetic Department Manager 7/2012 - Present

● Recognized as leader of the month in April of 2013 for top increase in the NE region with a 10.7% increase, while

overseeing a six million dollar department with 50 employees.

● Developed business plan to accelerate brand revenue growth.

● Hired and developed strong business leaders, successfully promoting employees to advanced roles.

● Created client loyalty by inspiring exceptional service through a positive, fast-paced environment.

● Communicated with vendors and all levels of management to develop strategies that support profitable sales.

● Planned, prepared and executed multiple events to increase sales volume.

● Marketed products to customers through visual merchandising and social media.

● Communicated and negotiated with buyers to get correct product mix for each brand.

Nordstrom St. Louis, MO

Cosmetic Department Manager 5/2011 - 7/2012

● Won prestigious ‘Anniversary Cup’ award in July of 2011 by successfully executing department-wide events and

achieved the highest increase in the company for the ‘Anniversary Sale’ event.

● Recognized for top department increase in the store for year-end 2011.

● Created organized records and reviews of all events to strategize for and ensure future success.

● Hired, coached and developed strong leaders for 20 cosmetic lines in a five million dollar department.

● Created plans to get accurate inventory levels to support events and increase revenue.

Nordstrom Bloomington, MN

Cosmetic Assistant Department Manager 2/2010 - 5/2011

● Assisted Department manager in overseeing a 12 million dollar department and 65 employees.

● Inspired and elevated performance for 15 brand managers to ensure growth in providing exceptional service,

strong teamwork and productivity.

● Merchandised department to ensure maximum product sell-through.

● Managed selling cost to ensure maximum profit.

Nordstrom Bloomington, MN

MAC Retail Manager 9/2004 - 2/2010

● Maintained organized records of daily business and incremental event revenue.

● Taught product knowledge and selling skills to a team of six at a one million dollar counter.

● Determined and communicated sales goals to team and held them accountable to achieving maximum potential.

● Collaborated with vendors to create revenue plans and training agendas for maximum profit growth.

SKILLS

Proficient in Microsoft Excel, Word, and Outlook. Adept at screening, hiring, training and coaching talented employees.

Able to multitask efficiently to meet deadlines while working with a positive, solution-oriented attitude. Possess excellent

customer service skills, focusing on doing what is right for the customer. Works effectively both in team and independent

settings to achieve success.

EDUCATION

Bachelors of Science in Graphic Design (2001 - 2005)

University of Minnesota - Twin Cities, MN

Study Abroad (2004)

Accademia Italiana - Florence, Italy

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