Customer Service Administrator
Resume:
Las Vegas, Nevada *****
EMAIL: ***************@***.***
JOSEPHINE DURAN
Objective
To achieve a management position in the Health Care Industry where my in-
depth background, knowledge and experience would enable me to make a
positive contribution with an organization.
Skills:
. +15 years experience in Resident Long Term Care.
. Experienced in managing care staff.
. Responsible, flexible and a fair leader.
. Self -sufficient and proactive.
. Excellent customer service skills.
. Posses high amount of tact and sensitivity for difficult situations
. Critical thinking, decision making and problem solving skills.
. Organization and prioritization skills.
. Excellent Personal Communication skills both verbal and written.
. Excellent ability to work with all levels of management.
. Bilingual (English/Spanish).
. Vocational business in Microsoft Software.
. OSHA regulation guidelines.
Experience
4/2005 - 8/2013 Pine Villa / Harbor View House Healthview
Inc. San Pedro, Ca
RESIDENT CARE COORDINATOR
. Maintain and provides oversight for wellness of residents through
emergency response,
physicians contact, level of care assessments, staff response systems,
training and direction.
. Ensure health, safety and welfare of residents through supervision and
direction of care giving
staff.
. Monitor staff job performance.
. Conduct resident care staff performance evaluation/train, coaching,
counseling.
. Recruit and hire all resident care staff, ensure all necessary paperwork
is in place and provide
orientation sessions for new hire.
. Ensure through close supervision of staff assisting with medications,
practices are consistent
with regulations and the facilities policies and procedures.
. Ensure that residents are assisted with medications and activities of
daily living.
. Prepare weekly and monthly reports and staff work schedules.
. Ensure staffing coverage as required by regulations and Administrative
guidelines.
. Act as a liaison between retirement home, families and doctors.
. Maintain residents records in accordance with regulatory and
Administrative guidelines.
. Enforce and uphold company's policies and procedures.
6/2004 - 3/2005 Bell Gardens Manor Bell Gardens, Ca
ASSISTANT ADMINISTRATOR
. Performed administrative support for Administrator and department heads.
. Responded to all inquiries regarding the residence.
. Monitored active census for facility and discharge patients weekly and
release staff weekly schedule.
. Prepared and edit reports and presentations using Microsoft software.
. Prepared expense reports.
. Field incoming telephone calls and replies to routine inquiries.
. Organized and maintain files.
. Initiated follow-up when necessary, particularly when Administrator is
out of office.
. Served as back up administrative support for any member of the team when
necessary.
. Upheld company's policies and procedures.
3/1989 - 6/2004 Lynwood Villa Retirement Home / Healthview Terrace
Lynwood, CA
DIRECTOR OF HEALTHCARE SERVICES/ASSISTANT ADMINISTRATOR
. Supervised, recruit and hired care providers/med-techs for resident care
department.
. Assisted other department heads with monthly employee work schedules.
. Assisted with resident admissions/discharges.
. Assisted Activity Director with monthly activity calendar/newsletter.
. Assisted Administrator with new resident's assessments.
. Ensure health, safety and welfare of residents through supervision and
direction of care giving
staff. Scheduled monthly in-service for care provider staff.
. Ensure staffing coverage as required by regulations and Administrative
guidelines.
. Completed monthly CQI indicators and collected them from other department
heads.
. Enforced and upheld company's policies and procedures.
Education/Certifications
LYNWOOD ADULT SCHOOL
. Certificate of Completion - CHHA/CNA
ORANGE COUNTY COLLEGE
. Certificate of Completion - Activity Director
LOS ANGELES HEALTH DEPARTMENT
. Certificate of Completion/License - ARF Administrator
Reference
Will provide upon request.
Contact this candidate