Customer Service Sales

LYNNE M. BEVER

**** ** ***** **** *****: 954-***-****

Coral Springs, Florida 33071 Email: ***********@*****.***

SUMMARY

Dedicated, enthusiastic, results-oriented Relationship Management,

Operations and Finance professional. Excellent entrepreneurial,

organizational, analytical, and communication skills combine with

outstanding work ethic and leadership ability to bring about new and

improved approaches to problem solving. Thrives in a challenging and

stimulating work environment.

PROFESSIONAL EXPERIENCE

FIRST DATA, Coral Springs, FL 2006 - Present

CHASE PAYMENTECH SOLUTIONS, LLC, Sunrise, FL

Director, Relationship Management

Manage a portfolio of national client accounts ranging in size from $100M

to $6B across a variety of industries including Retail, MOTO/E-Commerce,

Petroleum, Restaurant/QSR, Government, Higher Education, Lodging and Car

Rental. Develop contract re-negotiation strategies and manage all aspects

of contract re-negotiation process. Consult with clients to optimize

processing methodology and minimize costs. Cross-sell value-added products

and services to existing accounts. Coordinate with internal departments to

ensure high level of client support and unified account management

strategy.

. Achieved 2011 President's Club Award Winner status (top 8% of sales

force)

. Received company's highest innovation achievement award for development

of a 'plug and play' model simplifying analysis of Card Brand interchange

qualifications and reducing the time required to prepare in-depth client

business reviews. Model implemented company-wide and helping to

strengthen client relationships across all industry verticals.

. Maintain client retention level above 98%

. Consistently exceed account portfolio revenue targets

COMPREHENSIVE CONSULTING, LLC, Coral Springs, FL 2005 - 2006

Consultant

Assisted national restaurant chain with over 1,500 locations and system-

wide annual sales of more than $2B in the design and launch of their

domestic, pre-paid Gift Card Program. Consulted on all phases of project

development including program design, contract negotiations, pilot testing

and implementation.

. Extensive knowledge and expertise reduced client's time required to

launch their Gift Card Program from six to three months, resulting in

significant cost savings.

ARBY'S, LLC, Fort Lauderdale, FL 1995 - 2005

Senior Director, Audit Services & Electronic Payment Programs (2004-2005)

Director, Audit Services (1996-2004)

Reported directly to SVP, General Counsel. Supervised a staff of two

Senior Auditors in compliance auditing of franchise sales, advertising, and

general liability insurance for the 3,400+ Arby's restaurant system.

Concurrently developed and administered several national programs.

Researched vendors, developed Requests For Proposal, managed review

processes, compared and analyzed vendor service offerings. Presented

vendor selection recommendations to senior management, negotiated contracts

with vendors. Recruited pilot test participants, coordinated and

participated in training of pilot test participants, designed and managed

implementation. Marketed programs to franchisees and coordinated problem

resolution between program participants and vendors.

. Established outside financial audit function where none previously

existed, resulting in identification of over $5.3M in unreported

franchise sales and recovery of approximately $300K in royalties,

marketing fees, and interest.

LYNNE M. BEVER Page Two

. Expanded number of franchise restaurants audited annually from 140 to

over 1,100 through introduction of new and improved audit programs and

methodology.

. Designed, implemented, and administered three national programs for 3,400

franchised and company-owned restaurants with no associated increase in

headcount or departmental budget, positioning Arby's as one of the first

quick service restaurant chains to accept both Credit and Gift Cards.

. Initiated system-wide review of general liability insurance for 3,000+

franchised restaurants resulting in vastly reduced loss exposure for

company.

Regional Operations Manager (1995-1996)

Oversaw management and operations of nine company-owned restaurants with

combined annual revenue exceeding $3.5M.

. Increased combined annual store-level profitability by $750K through

improvement in all areas of restaurant operations including crew

selection, training, scheduling, food preparation, cash handling, and

customer service.

RYDER SYSTEM, INC., Miami, FL 1993 - 1995

Senior Financial Analyst

Facilitated domestic and international business planning process through

provision of direct field support and presentation of comprehensive results

to senior management.

. Designed and implemented financial modeling tools that significantly

reduced the man-hours required to gather and consolidate financial

projections of 30 business units into $4B annual and five year strategic

business plans.

UNITED STATES NAVY 1985 - 1991

Lieutenant, Civil Engineer Corps

Administered domestic and international multi-million dollar government

construction and facilities maintenance contracts. Commanded 53-person

Public Works Division and 51-person Construction Battalion Unit. Led 130

military personnel in a combat zone.

. Awarded the Navy Commendation Medal for leading a combined force of 130

Navy Seabees, doctors, nurses, and corpsmen in erection of 500-bed combat

zone tent medical facility in less than 16 days on 28 acres in Saudi

Arabian desert during first Gulf War.

. Awarded 2nd Navy Commendation Medal for providing essential mission-ready

support to one of the Navy's largest air stations while commanding a 51-

person Naval Construction Battalion Unit in a high-demand environment

often complicated by budgetary and manpower deficiencies.

. Awarded Navy Achievement Medal for saving $750K on a $20M government

construction project through implementation of an organized and

systematic approach to contract administration.

SOFTWARE SKILLS

Highly proficient in Microsoft Excel, PowerPoint and Word

EDUCATION

The Wharton School, University of Pennsylvania, Philadelphia, PA

MBA - Finance

Graduate Assistant - Career Development & Placement Office

United States Naval Academy, Annapolis, MD

BS - Ocean Engineering

Three-Time Varsity Letter Winner & Navy Women's Crew Team Captain

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