Technical Support Years Experience
Resume:
KUMAN SELVA
Brampton, ON L*V 4L9
************@*****.***
OBJECTIVE
To obtain employment as a Technical Support Specialist.
SUMMARY OF QUALIFICATIONS
• 5 years experience in diagnosing and resolving technical issues in a multi- user environment
• Advanced knowledge of Windows XP, Windows 7, Lotus Notes 8.5 and MS Outlook
• Proficient problem solver committed to customer satisfaction “customer focus attitude”
• Honest, reliable, organized, hardworking and detail oriented
• Extremely productive in a high volume, high stress environment
• Excellent logical thinking skills with the ability to analyze situations accurately and effectively
• Exceptional telephone and email etiquette
• Highly patient with active listening skills
• Adaptable learner who quickly integrates new technology
EMPLOYMENT EXPERIENCES
ICICI Bank Canada November 2011-Present
• Provide on-site/remote technical support
• Perform hardware/OS and application troubleshooting and repair.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems for end user machines
• Printer/Fax/Scanner technical support
• Backup system support
• Updating current infrastructure as required
• Deploying new IT infrastructure equipment as required
• Coordinate with parent Bank support team and/or external vendors and/or service providers for application support and hardware support as required
• Deploy and maintain servers-Operating system and hardware support
• Deploy and maintain network equipment-Switch, Firewall and routers
• Manage new computer setup and other IT requirements for new staff
• Provide IT support to branches for smooth running of ATM machines.
• IT Purchasing-Establish, review, process quotes, and purchases order as per DFP guidelines.
• Responsible for maintenance and control of IT Hardware inventory and application licences.
• Interact with IT vendors at operational level for any external application troubleshooting required
• Perform and monitor daily backups and offsite tape storage
• Physical movement of IT assets within office or between branches
• Travel within North America for special assignment and projects
• Configure email on I Phone 4S with Microsoft exchange or IMAP
• Place service with sharp if requires any regular maintenance.
Mount Sinai Hospital, Toronto, Ontario August 2011 – September 2011
• Re-imaged 175 computers, and deployed for existing staff.
• Upgrade existing printer and peripherals
• Provided Helpdesk Support and training such as MS Office suite, Internet Explorer and some PC software applications for end users and resolving software/hardware issues for PC workstations
Desktop Support Specialist, Hatch Associates Ltd, Oakville, Ontario 2010 –2011
• Prepared and deployed Desktop Pc for approximately 50-100 new hires and existing staff
• Provided first Tier 1 and Tier 2 technical support which used a web-based ticket/telephone system
• General IT duties including account creation and maintenance, regular updates, network and printer administration
• Provided Helpdesk Support and training such as MS Office suite,MS Office 2010, Internet Explorer and some PC software applications for end users and resolving software/hardware issues for PC workstations
• Migrate from Windows XP to Window 7 Enterprise version
• Trained and coached new users on how to implement new technology for day to day computing tasks
PC Support Technician, Research and Management, Mississauga, Ontario 2007 – 2010
• Prioritize and organize while managing multiple tasks according to business urgency.
• Manages asset control and licence using excel spread sheet.
• Experience in tracking and updating incoming Service Center incidents from initiation to completion
• Trained and coached new users on how to implement different technology such as MS Office, Windows 7 and Microsoft Outlook
• Configure lotus notes 8.5 email client account for new users and trouble-shooted email issues with existing users.
• Provided PC and Network Support; received tickets, trouble-shooted and resolved employees computer issues
• Installed, configured and resolved any issues with Microsoft Desktop applications and operating system such as Microsoft XP, Blackberry Desktop Manager, Adobe Acrobat and Internet Explorer.
• Implemented Symantec Ghost for deployment and maintenance of user workstations and Norton Ghost to backup images
• 3 years experience in working in a Microsoft Active Directory environment
• Administered Trend Micro Antivirus server, mail server and trouble-shooted any difficulties
• Administered exchange server such as add/remove user and changing user password, allocate data space.
• Assist with remote sites issues such as installing software or troubleshoot any hardware issue by going to the sites if the issue cannot resolve remotely.
• Re-Image computers, perform data migration and restorations.
• Troubleshoot LAN, server and connectivity issues.
• Migrate from Windows xp professional to Window 7
• Replaced hardware like Sound Cards, Video Cards, Modems, Fire wire & USB 2.0 cards
Technical Support Specialist, Bell Canada, SITEL, Health Canada through agency,
Ottawa, Ontario 2002 – 2007
• Provided technical support for approximately 75 Bell Sympatico members daily
• Conduct pre-migration to complete templates and perform data gathering well as migration from Windows 2000 Pro to XP using USB key and bootable CD
• Answered telephone inquiries regarding Bell promotions and solved technical problems such as internet connectivity issues
• Provided support for HP Ipaq and HP Laptop dependent on warranty duration
• Delivered a positive customer experience according to HP Standards, work effectively in a fast team environment
VOLUNTEER EXPERIENCES
Ottawa Tamil Senior Association, Ottawa, Ontario 2007
• Organized meetings and picnics for seniors
• Assisted with audio visual portion of cultural program
• Helped to creation format of a community magazine
EDUCATION AND TRAINING
Certificate Algonquin College, Ottawa, Ontario 2006-2007
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