Customer Service Nurse

Audra Walker

303-***-**** Aurora, CO ****.******@*****.***

SUMMARY OF QUALIFICATIONS

• 5 years of direct patient care experience; 10+ years of customer service experience

• Proficient in activities of daily living (ADLs) including feeding, bathing, dressing, grooming, hygiene, and toileting; lifts and

transfers utilizing Hoyer Lifts and Gait Belts; monitoring patient status and reporting accordingly; measuring vital signs; skin,

nail, and wound care; massage; medication reminders; and range of motion exercises

• Demonstrates a high level of cultural sensitivity; able to build effective interpersonal working relationships with both clients and

their families; excellent bedside manner with a strong display of empathy and compassion

• Outstanding oral and written communication skills; able to multi-task and prioritize effectively

• Able to meet all physical demands including sitting, standing, bending, and lifting; good critical thinking and decision-making

skills; able to work well in both team oriented and independent environments

EDUCATION AND CERTIFICATIONS

CollegeAmerica – Associate of Medical Specialties Denver, CO 12/11 – 09/13

• Trained in phlebotomy, drug administration, nursing assistant techniques, pharmacy technician procedures, medical

billing and coding processes, X-Ray positioning and lab procedures

• Graduated Magna Cum Laude

Azura of Lakewood – Extern Nurse Aide Lakewood, CO 08/13

• Assisted with resident transfers, activities of daily living (ADLs), housekeeping, and meal service

• Audited, monitored, and stocked medical supplies

Focus Home Health – Extern Nurse Aide Aurora, CO 07/13

• Provided care to an elderly patient including activities of daily living, meal preparation, housekeeping, and applying

topical medication

Certified Nurse Aide #NA.00754632 Exp. 01/14

Sierra Rehabilitation – Nurse Aide Clinicals Lakewood, CO 02/13

• Assisted with the care of 15 residents

including activities of daily living (feeding, dressing, bathing, grooming, hygiene, toileting), measuring and recording vital

signs, transfers, range of motion exercises, and ambulatory assistance

CPR Exp. 10/14

First Aid Exp. 10/14

Phlebotomy Exp. 9/15

EMPLOYMENT

Fast-N-Friendly – Attendant/Key Employee Aurora, CO 02/10 – 07/11

• Handled cash, credit, check, and debit purchase transactions with 99% accuracy

• Promoted excellent standards of customer service through demonstrating a positive, friendly attitude and a high level

of attention to customer needs

• Entered end of shift verification reporting data into the dedicated computer system; audited, ordered, received, verified,

and stocked merchandise inventory

• Demonstrated independence and reliability through functioning as the sole proprietor during shifts and proactively

providing labor support during staffing shortages

Personal Care – Private Care Provider Denver, CO 04/05 – 11/10

• Worked in a private home providing care and companionship to an elderly client including assistance with activities of

daily living (feeding, bathing, grooming, hygiene, dressing, and skin/nail care)

• Promoted mental stimulation through conversation in order to increase awareness and mental abilities in the client

• Documented client status and changes in condition, as well as actions taken, in the resident care log

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