Customer Service Quality Assurance

M A L I K A RU T L A N D

P RO F I L E

Results-orientated and dedicated financial services leader. Reputation for providing effective leadership and customer

service with a focus on total organizational coordination to manage financial operations, provide innovative concepts

and ideas, supervise teams, oversee staff. Proven ability to control cost that positively impacts the bottom line.

EXPERIENCE

BRANCH MANAGER, MONEYTREE INC. 2005-2013

Delivered customer service that exceeds customers expectations. Demonstrated ability to convey information, ideas

& thoughts in a professional manner. Maximized team performance by focusing common goals. Facilitated decisions and

actions to build & drive business. Provided operational leadership and a advanced understanding of check cashing &

loan underwriting.

E - C O M M E RC E A S S O C, W I L L I A M S S O N O M A 2 0 0 3 - 2 0 0 5

Successfully completed an average of 1,000 orders, resulting in 1,500 transactions per month. Consistently achieved

quality assurance rating of more than 98%. Communicated effectively with a wide range of customers while operating

in a busy inbound call centre environment. Constantly provided excellent customer service in a call center

environment.

G U E S T S E RV I C E A S S O C I AT E, S U N S T O N E H O T E L S ( H I LT O N & R A M A D A )

1999-2003

Assisted in the efficient smooth running of hotel operations. Maintained records of availability both manually &

electronically. Successfully operated PBX phone systems. Managed changes for hotel guest with little disruption.

Offered exceptional customer service to each & every guest.

A S S I S TA N T M A N AG E R, U N I T E D A RT I S T 1 9 9 7 - 1 9 9 9

Satisfyingly conveyed trust & confidence in Management. Demonstrated strong understanding of product and cash

needs. Ensured employees had training & recourses to succeed. Efficiently operated movie projector.

E D U C AT I O N

C A L - S T A T E U N I V E R S I T Y, L O N G B E A C H - E L E M E N T A RY E D U C A T I O N

SKILLS

• Compliance Trained for MIL & CTR.

• Superior knowledge of Microsoft Office, Excel, Pages and Keynote.

• Extensive Cash handling experience

• Fully aware of the importance of State regulations/statues.

• Excellent written and oral communication.

REFERENCES

Upon request.

25257 W. Lynne Lane Buckeye, AZ 85326 702-***-**** *******@******.***

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