Manager Customer Service
Resume:
Jennifer Bowman
*** ********** *** *********, ** 37801
Email: ****************@*****.***
Job Objective
To obtain a position which allows me to combine my previous work experience with
skill obtained to earn my degree.
Skills Summary
Five years past work experience in training and management.
•
More than ten years retail and sales experience
•
Proficient in using various types of software and programs
•
Accustomed to acquiring new skills and adapting to changing conditions within
•
the same job setting
Accustomed to following set company standards to meet deadlines and goals.
•
Experienced in working individually or within a team setting in order to
•
complete objectives.
Education
B.S. in Business Management (Major: Management Information Systems)
Tennessee Tech University – Graduated 2004
Experience
Belk Department Store 2001-2007, 2011-2013
Position: Sales Associate (Management Trainee) – Cookeville, TN
Sales Team Manager (Ladies’ & Intimates) – Hot Springs, AR
Sales Team Manager (Home, Children’s’, & Accessories) – Cookeville
Operations Team Manager – Cookeville
Most Recent: Operations Team Manager – Maryville, TN
• Manage dock to floor stock procedures for entire store ($11 million
volume)
• Ensure cartons-per-hour goal is met in processing
• Ensure merchandising and security standards are met in stock distribution
Schedule and oversee Operations team, taking into account overall store
•
events and needs
• Plan and record store events, ad sets, markdowns, etc. in order to ensure
staffing for both floor and stock distribution.
• Oversee damages, return-to-vendor, and transfer processes
• Regularly meet and communicate with management team to coordinate all
of the above
Boswell’s Harley Davidson Cookeville, TN April 2010-April 2011
Position: Motorclothes Manager
• Responsible for dealership area concerning all clothing, accessories, and home
items.
• Bought seasonal merchandise as well as monitored orders on replenishment.
• Worked with different vendors to access products for my location.
• Determined pricing and discounts throughout my department.
• Responsible for all shipping and receiving as well as inventory counts.
• Worked to maintain and foster community relationships through dealership
events and day to day contacts.
• Shared responsibility of meeting monthly and yearly budget goals.
SunTrust Bank Cookeville, TN Nov 2009-2010
Customer Care Representative
• Serviced Personal Accounts as well as some Business Accounts and Loans
• Researched and contacted internal departments or local branches to address
customer issues or queries
• Provided discretionary maintenance such as fee waivers and product refunds
when necessary
• Ordered and issued banking products and information within security guidelines
• Responsible for following company best practices on every call
• Responsible for meeting ongoing referral and customer service goals
Contact this candidate