Manager Customer Service
Resume:
J. Matthew Reid, Jr.
Gatlinburg, Tennessee 37738
770-***-**** cell
Email: *******@***.***
AREAS OF EXPERTISE
Transportation Management Warehouse Management Analytically
Minded DOT and OHSA Regulations Customer Service Inventory
Control
MS Word, Excel, Power Point Research Analysis Union / Non-Union
PROFESSIONAL EXPERIENCE
Atlas Logistics Asst. Transportation Mgr July 2010 to June
2012
Atlanta, Georgia
. Managed 215 Teamster drivers, 9 supervisors, 117 tractors, 700
trailers delivering groceries, frozen, perishable product to 215 Kroger
stores and picking up backhaul freight
. Created five bid schedules to lower costs (mileage, delay time)
while improving PDT
. Held step one grievance hearings and step two hearings in absence
of transportation manager
. Carrier Management Systems (CAMS) and PeopleNet super-user
responsible for training staff in operation of these systems and working
with IS
Central Pet Branch Manager April 2001 to May 2010
Norcross, Georgia
Managed up to 20 employees with warehouse and transportation
responsibilities.
Studied items with highest sales to redesign warehouse improving
productivity by 40%
* Decreased staffing by forty percent while maintaining productivity
* Relocated and redesigned warehouse configuration twice due to
fluctuations in business
* Decreased inventory shrinkage by implementing new cycle counting
procedures
* Analyzed common carrier costs and negotiated rates with carriers,
which lowered shipping costs by 22%.
Tennessee Distribution Picking Supervisor June 2000 to April
2001
Piney Flats, Tennessee
Johnson City Schools Substitute Teacher September 1999 to
May 2000
Johnson City, Tennessee
Central Pet Transportation Manager January 1997 to July
1999
Tampa, Florida
Viking Freight Operations Manager July 1993 to
December 1996
Tampa, Florida
ACADEMIC CREDENTIALS
University of Tennessee, Knoxville
Bachelors of Science in Business Administration (1992)
Major: Logistics, Transportation and Marketing GPA: 3.32
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